Results-oriented Marketing Manager with the ability to lead organizations to successful product launches and higher revenues. Expertise in developing client relations. Experience with adapting to changing market conditions. Demonstrated ability to provide leadership to an organization with a focus on revenue and product longevity.
Researched market competitors and industry trends to identify potential new products and services.Designed PowerPoint presentations for divisional meetings with top-level executives as well as ground floor employees. Analyzed each department's training needs and developed new training programs based on the analysis.Delivered training material to a diverse audience of both blue and white-collar professionals. Offered specific training programs to help workers improve customer relations, client retention and product presentation.Monitored employee incentive and motivational programs.
Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.Processed applications, payments, corrections, endorsements and cancellations.Promoted agency products to customers in person, on the telephone and in writing.Compiled coverage and rating information in an accessible format.Compiled coverage and rating information in an accessible format.Prepared necessary paperwork to process insurance sales and renewals.Pursued continuing education and training programs to continue professional development.Followed up with potential clients regarding online information requests.Presented and clearly explained insurance policy options to clients based on their needs and goals.Researched coverage and premium options and supplied clients with the best coverage available.Promoted client retention through high-quality service and follow through.
Described use and operation of merchandise to customers.Exceeded targeted sales goals. Placed special merchandise orders for customers.Created strategies to develop and expand existing customer sales. Shared product knowledge with customers while making personal recommendations.Demonstrated that customers come first by serving them with a sense of urgency.Worked as a team member to provide the highest level of service to customers.Maintained friendly and professional customer interactions.
Coursework in Business, Communications and Organizational Psychology
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