Repair and installation technician with unique troubleshooting abilities and impeccable customer service skills. Starting in the warehouse moving to plumber's helper then to running a service truck with great success. Both residential and commercial experience for many years leading to a Service Manager position. Completed training in pipe lining. Experience also includes new construction and remodeling. Customer service and satisfaction are paramount in my approach to this industry. Proficient at meeting deadlines and job planning. Specialized training with flat rate pricing.
Unique ability to resolve customer complaints with proficient service and efficiency.
Buy, sell and trade new and used tools and accessories. DVD sales, yard maintenance equipment, pop up canopies and tents, hand tools, clothing and doorscope installations.
Completed training for all water softener systems and Reverse Osmosis systems for repair and installation. Operated a service van and executed service calls.
Responsible for scheduling of all service calls and dispatching. Oversaw all customer complaints and resolutions. Created flat rate pricing book for all technicians and training. Ordered all materials, handled Accounts payable and created all work order documents for service trucks. Responsible for bidding all jobs varying between $500 and $25,000.
Started new territory in Indiana. Responsibilities included establishing new relationships with service companies. Finding cost effective solutions while keeping their needs and demographic in mind. Keeping in contact with customers and giving both sales pitches and demonstrations. Attended Home and Garden shows,setting up displays and demonstrating the latest in plumbing materials and accessories.
Remodeled most cabins on 210 acre campground including RV spots and the installation of mobile units. Rebuilt water manifolds on existing wells replacing expansion tanks and troubleshooting water softener issues. New installation of plumbing on steel building in slab with inspections.
Service/New construction team leader. Overseeing all service calls and warehouse inventory. Fielding all office calls, scheduling and dispatching said calls.
Completed daily service calls and after hours on call emergencies. Completed training in several areas including backhoe operation, large drainage pipe installation, concrete saws, jack hammers, concrete pouring and asphalt tamper training. Proficiency in loading, securing and traveling with large equipment trailers. Completed training in boilers and gas systems for installation and leak detection.
Assisted plumber in installation of new plumbing using mostly PVC and CPVC. This included rough in, top out, and trim out to completion.
Operated service truck responding to all types of plumbing repair and installations including on call emergencies. Responsible for maintaining a clean and organized truck adhering to all OSHA regulations. Operated under a flat rate pricing system where customers were presented with options for repair, preventative maintenance and warranties under the Contractors 3000 platform. (Nextar)
Completed service technician training as a helper. Trained in all facets of service plumbing from customer service to repair and installation. Studied local code as it pertained to service plumbing repair and installation.
Pulled materials for daily job orders. Completed monthly inventory. Maintained a clean and safe working environment. Data entry using Peachtree for inventory control.
Completed 2 years with no degree
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