Account Representative who excels at building a loyal customer base to achieve both short and long-term organization sales goals.
I handle all in coming calls and outbound as well. Delegate job duties and schedule tasks. Perform all sales and marketing ventures. Host events ranging from product samples to the latest products to hit the market. Cultivate and build customer base and maintain contact. Field marketing material to major food and drug chains. Audit and mystery shop wide array of businesses and enter reports online in a timely manner. Report to various managers and corporate. Negotiate contracts for pricing and quotes.
I started out as a customer service rep and quickly made my way to supervisor. My duties included taking over calls from CSR's and explaining the purchases to the customer. I then would upsell and capture the customers CC numbers and billing address. I then would further upsell to clubs and services. I processed checks, mailed payments and debit card purchases as well. I would report all data to upper management and meet with them via webinars, go to meeting's and IM's. This all performed from my home office. I had to resign due to family issues at the time.
I built this business form 2 employees to 35. I designed and built custom log homes and remodeled high end camps/homes. My duties were many. Implementing guidelines, rules, regulation's, procedures and codes. Marketed and sold my own product, cold calling, quotes and supervised all 35 men and women. Boosted sales by marketing, demo's, partnerships and researching. I can discuss other duties if needed. I took a 30' fall in 2007 and that ended my business.
After my fall, I started in the home office field and contracted anything from scrapping metal to b2b sales and all points in between. I am a firm believer in when you get knocked down, you get back up and fight to stay standing. I overcame my injury and kept my family fed by being flexible and focused. I researched what was trending and went with it. I can explain in depth if needed. This just shows my dedication and drive.
I was an honor student and captain of the wrestling team. Though I could have graduated early I chose to volunteer with the special needs kids. I was the class clown and for good reason. I believed that laughter was the key to everyones heart. I also helped build a school ran green house and always helped with classroom duties.
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