owner operator resume example with 13+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Seasoned Small Business Owner with 7+ years of experience in operations management, business strategy and customer service. Experience with building relationships, cultivating partnerships, and retaining long term client accounts. Multi-tasking and self-motivated with specific experience in problem-solving, and client relations. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.
Skills
Client relationship management
House and pet care management
Hiring and training staff
Critical thinking
Client privacy
Conflict resolution
Multitasking
Experience
Owner/Operator, 02/2014 to Current Lineage Logistics – Elizabeth, NJ,
Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
Oversee Day to day Business, invoicing, social media, the managing of contractors, contact with clients and care of animals and the clients house.
Train and mentor new contractors on the very best animal care and friendly customer service.
Manage schedules, accepted time off requests and found coverage for shifts.
Deliver high level of service to clients in effort to build upon relationships for future.
Secured long-term client accounts and maintained the relationship with the client and their animals through regular contact.
Schedule clients/contractors for appointments to meet all unique needs of the client, the care of their house and the care of their animals.
Coordinate care for multiple animals at different locations and resolved scheduling or service issues.
Resolve unique client/contractor issues quickly through problem solving.
Resolve animal client emergencies quickly through problem solving and working with their vet (sometimes without being able to get in touch with the client).
Use strong verbal and written communication skills to convey messages by phone, email or text to homeowners.
Report concerns directly to homeowners via phone or text. Report property damage or signs of attempted break-ins.
Complete regular household maintenance and chores, including changing light bulbs and moving trash bins to curb, restock their refrigerator on request.
Airbnb Host, 10/2014 to 02/2016 Lineage Logistics – Farmingdale, NY,
Managed two different Airbnb rentals from start to finish.
Wrote the Airbnb Listing to attract as many renters as possible.
Furnished the rental, stocking it with all necessities.
Managed the calendar for the rental and was in charge of bookings, renter communication and check in.
Supervised the cleaning of the rental and the turnover to get it ready for the next set of renters sometimes with less than 24 hours between renters.
Completed regular household maintenance and chores, including changing light bulbs and moving trash bins to curb, etc.
Handled guest complaints in most effective manner possible by finding creative solutions to problems and offered discounts or complimentary services for hardship cases.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Owner/Operator, 09/2012 to 02/2014 Viant – New Orleans, LA,
Was part of a startup and opening of an LLP, owned and operated by three women. I worked to help provided business development, creation of operational procedures and workflow planning.
Was in charge hiring and training my own contractors on the very best animal care, house care and customer service.
Preformed day to day business, invoicing, the managing of contractors, contact with clients, care of animals and client homes.
Secured long-term client accounts and maintained the relationship with the client and their animals through regular contact.
Scheduled clients/contractors for appointments to meet all unique needs of the client, the care of their house and the care of their animals.
Coordinated care for multiple animals at different locations and resolved scheduling or service issues.
Resolved unique client/contractor issues quickly through problem solving.
Resolved animal client emergencies quickly through problem solving and working with their vet (sometimes without being able to get in touch with the client).
Used strong verbal and written communication skills to convey messages by phone, email or text to homeowners.
Reported concerns directly to homeowners via phone or text. Reported property damage or signs of attempted break-ins.
Completed regular household maintenance and chores, including changing light bulbs and moving trash bins to curb, restock their refrigerator on request, etc.
Client Services Manager, 09/2007 to 09/2012 Alpha Pet Care – City, STATE,
Handled client relationships, including being the liaison between clients, contractors and the owner of the company on any and all matters.
Hired, Trained and mentored new contractors on the very best animal care and friendly customer service.
Managed schedules, accepted time off requests and found coverage for shifts.
Scheduled clients/contractors for appointments to meet all needs of the client, the care of their house and the care of their animals.
Resolved unique client/contractor issues quickly through problem solving.
Resolved animal client emergencies quickly through problem solving (sometimes without being able to get in touch with the client).
Used strong verbal and written communication skills to convey messages by phone, email or text to homeowners.
Reported concerns directly to homeowners via phone or text. Reported property damage or signs of attempted break-ins.
Supervised regular household maintenance and chores, including changing light bulbs and moving trash bins to curb, restock their refrigerator on request.
Education and Training
High School Diploma: , Expected in 06/1999 to Denver Waldorf School - Denver, CO, GPA:
: , Expected in to California State University - Long Beach - Long Beach, CA GPA:
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