Owner/Manager Resume Example Company Name

OWNER/MANAGER

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Skills

Problem resolution
Team building
Communications
Process improvement
Business operations
Inventory management
Planning and coordination
Invoice generation

Relationship development
Customer service
Organization
Project organization
Supervision
Sales
Sales patterns
Sales representation

Experience

Company Name | City, StateOwner/Manager04/2019 - 02/2020

Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Set pricing structures according to market analytics and emerging trends.
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Developed business and marketing plans and prepared monthly financial reports.
Supervised performance of 8 workers with goals of improving productivity, efficiency and cost savings.
Hosted fundraising events for various charities to boost brand awareness and community engagement.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.

Company Name | City, StateManager02/2018 - 03/2019

Greeted and encouraged feedback from customers to implement in-store operational changes.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Recruited and hired qualified candidates to fill open positions.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Increased customer base and market share by promoting product through diverse channels.
Automated office operations, managed client correspondence and tracked records.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Mitigated risk by ensuring regulatory compliance for required licensing.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.

Company Name | City, StateManager09/2011 - 02/2014

Regularly updated computer systems with new pricing and daily food specials.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Mentored front of house personnel on company policies customer service techniques and professional communication.
Collaborated with waiter trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Developed and maintained exceptional customer service standards.
Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
Assessed operational performance to measure compliance with regulatory, industry and brand standards.
Managed accounts payable, accounts receivable and payroll.
Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Championed 100% guest satisfaction by providing excellent dining experience.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.

Education and Training

Union Pines High School | City, StateHigh School Diploma05/2008

Certifications

ServSafe
Certified in medical billing and coding

Resume Overview

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Owner/Manager Resume Example

Resume Score: 80%

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Resume Overview

Create a job alert for [job role title] at [location].

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