Ability to communicate both verbally and in writing with customers and other departments, Proficient in standard office equipment including office computer, telephone headsets, microfiche reader/printer, copying machine, fax machine, microfilm, ten-key calculator, retail cash register
Able to work in a high paced and stressful environment. Able to supervise and train employees. Able to handle complicated situations with customers, employees, and or maintenance problems. Dependable and very responsible
Owned and operated a Filipino Restaurant, Supervised three employees. Worked sixty hours a week, able to do light bookkeeping and bank deposits, Cook tasty and well liked Filipino dishes. Able to order and have supplies well stocked, Strong in Customer Service, developed lasting friendly customer relationships.
Assisted branches, departments and customers with Check Express inquiries, Researched and provided information in a timely manner, Maintained Mastermoney ACH Daily Settlement, Posted JE Journal Entries, Processed Applications for Check Express Cards, Maintained Reissue Reports and Deleted Cards, Month End Reports GL Balancing, Assisted other clerks as necessary, Completed ASB Computer Classes, Completed ASB's Success Sales Course
Provided Data Entry assistance at Hawaiian Airlines, Assisted clerks at American Savings Bank with filing and heavy volume of Customer Service calls at Mililani Tech Park Headquarters. Provided Administrative Assistance to the General Manager of Hawaii Prince Hotel
Answered phones to provide customer service for customer, merchant and other department inquires in a accurate, courteous and timely manner, Prepared and processed GL entries for Visa and Mastercard settlement and other banks, Prepared and set up new merchant accounts and files, Obtained, sorted and distributed department mail, Maintained fraud transaction to prevent loss prevention, Maintained Reissue reports, deleted and destroyed cards
One year, decided to go into the workforce
One year, moved to Oahu
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