Visionary Operations Executive with 9yrs of solid experience managing all levels of multiple projects including budgeting, scheduling, delegating, assessments and administration. Accomplished Executive with demonstrated ability to deliver mission-critical results.
A wholistic focused group partnered with other groups, organizations and businesses that can assist in bridging and empowering the under-deprived and mis-represented individual. This plan will offer a positive transition back with their children, families and communities by resourcing them to the proper needs assessed, Certified Mentor, Certified in Domestic Violence, Individual & Family Counseling
A multi-purpose company assisting in provision of your service need. Provided certified tax education and training to over 300 clients and still growing. Certified Holistic Health & Wellness Coach with over 25 clients and growing. Job Placement for Ex-Offender and Felons and we have been successful in employing and training for entrepreneurship , Freelance and Contract for Small Businesses
Served as corporate liaison between the finance, IT and Marketing Departments. Provided efficient customer service to 200 current clients. Planned and executed all aspects of office headquarter move. Improved communication efficiency as primary liaison between three departments, 200 clients and over 100 vendors. Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols. Increased meeting efficiency by developing meeting agendas. Directly supported CEO in managing operations work-flow. Prepared and drafted all outgoing correspondence in a timely manner. Oversaw daily office operations for staff of 22 or more employees, inventory and office supply purchases. Recruited and interviewed 10 applicants per month. Answered employees questions regarding work orders and schedules and resolved any issues. Scheduled and attended at least 5 appointments per week. Planned and organized routes within territory to maximize efficiency and time in the field. Scheduled and average of 25 appointments per week with 1/2 success rate. Maintained friendly and professional customer interactions.
Examined 100 or more patients insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable per day. Updated 100 to 150 patient financial information to guarantee accuracy per day. Treated all patients, their families, visitors, peers, staff and providers in a pleasant and professional manner. Complied and tracked outstanding balances owed to medical facility in amount of $125,000,000 yearly
Earned management trust by serving as key holder, responsible for opening and closing office building that held about 25 suites. Managed a wide variety of CS and Administrative task to resolve patient issues quickly and efficiently. Responsible for weekly patient reports of 60 calls and reasons. Assisted customers in person and via telephone. About 25 to 50 customers in person daily. Cross-trained and provided backup for other customer CSR's when needed. Setup and explained new patient contracts and approved patient account for indigent-offs. Developed reputation as an efficient service representative with at least 55 out of 60 compliments per day.
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