Tech-savvy Service Manager with 20+ years of experience in the automotive industry with a proven track record of outstanding sales results and quick turn-arounds. Without losing focus of the bigger picture, able to; Lead by example, handle customer concerns quickly, and make the right decision for the Dealer. Passionate about delivering a world-class experience for customers and employees.
Contracted professional consulting services to evaluate key metrics and departmental financial performances to dealerships in Michigan and Northern Indiana. Specializing in fixed operations personnel training, process evaluations, technology utilization and customer communication strategies.
Specializing in the sales and support of Automotive Dealership DMS (ERP) and CRM platforms, networks, and layered applications to help Dealers market, transact and retain more customers.
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