Hard working and proficient in problem solving complex auto repair issues while consistently delivering quality service. Master Technician with 10 years in engine repair, rebuilding and replacement. Strong leader who educates junior mechanics using unmatched industry expertise. Efficient Mechanic who consistently guarantees customers a high turnaround time for auto repairs. Focused on quality and customer satisfaction.
Diagnosis and repair
Equipment safety expert
Analytical and diagnostic software
Root cause analysis
Owner And OperatorOct 2014 to Current A to B Auto Mechanic － Wichita Falls, TXTroubleshooted electrical and mechanical defects for residential, commercial and industrial sites. Accurately read blueprints and repair manuals to identify mechanical problems and fix them. Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly. Exceeded customer product expectations by maintaining equipment to product quality products. Planned work and determined appropriate tools and equipment. Processed work orders and prioritized jobs. Reduced downtime during production by maintaining equipment and reducing unnecessary maintenance.
Retail Sales AssistantOct 2012 to Aug 2014 Patterson's Auto Group － Wichita Falls, TX
Completed daily outbound calls, up to three hours per day.
Contacted new and existing customers to discuss how their needs could be met through specific
products and services.
Quoted prices, credit terms and other bid specifications.
Selected the correct products based on customer needs, product specifications and applicable
Recorded accurate and efficient records in the customer database.
Attended monthly sales meetings and quarterly sales trainings.
Greeted customers in a timely fashion while quickly determining their needs.
Wrote sales slips and sales contracts.
Contacted other store locations to determine merchandise availability.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Master Automotive TechnicianAug 2009 to Aug 2012 Sears Auto Center － Grand Forks, NDFollowed checklists to verify that all important parts were examined. Serviced air conditioning, heating, engine-cooling and electrical systems. Rebuilt faulty assemblies, including steering systems and linkages. Examined vehicles to determine the extent of damage or malfunctions. Communicated with customers regarding vehicle issues and potential repairs. Executed all phases of power system tear down and repair. Rebuilt and repaired engines. Removed and replaced tires, shocks, struts and brakes. Worked on a variety of vehicles, including semi-trucks and tow trucks.
Education and Training
High School Diploma1997East Grand Forks Senior High East Grand Forks Minnesota
Fluent in speaking Spanish and English
communication skills, Computer literate, contracts, credit, addressing customer concerns, database, English, fashion, inventory, Team building, meetings, organizational skills, organizing, problem solver, speaking, Quick learner, sales, Self-motivated, Spanish, team player, telephone, time management