Results-oriented operations manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
As an operations Manager for All Tune and Lube Corporate. The stores that I opened as well as trouble shot were consistently in the top 50 percent of performers after my visits.
Interviewed, hired and trained new quality customer service representatives. I had two offices, one in Va. Beach and the other in Richmond with nine notaries working for me.
In my day to day responsibilities I provided consulting on business related inventory control as well as hiring and providing training for both managerial and technical staff. I worked with various all tune and lube owners to provide technical support for new businesses, as well as trouble shooting failing businesses. My duties included working with business owners to set up wholesale accounts, accounting controls and customer service skills.
Responsible for all day to day operations. Providing customer service, as well as working with techs and owners to complete repairs in a timely manner. I left this position to accept a position with All Tune and Lube Corporate as an Operations manager.
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