Highly enthusiastic customer service professional with several years client interface experience.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Improved customer service ratings by streamlining business processes and enhancing website functionality.
Spearheaded efforts to adopt and implement social media platforms, including my own cleaning service.
Acted as the department's "go-to" person for challenging calls and as the primary mentor for new employees.
Performed bookkeeping activities, such as balancing accounts. Recorded guest comments or complaints. Assisted clients with any special requests.
Cleaned rooms to exceed expectations of clients.
Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Achieved high sales percentage with consultative, value-focused customer service approach. Worked as a team member performing cashier duties, product assistance and cleaning. Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Communicated clearly and positively with co-workers and management. Resolved guest complaints promptly and professionally. Quickly and efficiently processed payments and made accurate change. Carefully maintained sanitation, health and safety standards in all work areas. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Frequently washed and sanitized hands, food areas and food preparation tools. Assisted management with monthly inventory control and weekly stock ordering. Took initiative to find extra tasks when scheduled duties were completed.
Stratford is a home school program for high school students
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