I'm an experienced account management professional focused on customer success for customers primarily in retail and high tech. I have a strong sales acumen but also focus on operational excellence. I am easily coached, and an amazing team player. I bring a sense of fun to work with me and will often volunteer for special projects.
Owner of a small leather repair and restoration service providing friendly mobile service to our clients in automotive, aviation, commercial, residential, and marine.
I worked with Fortune 1000 customers to successfully implement and optimize LinkedIn's Talent Solutions.
In close partnership with Technical, Sales, and Marketing colleagues I provided professional services to some of LinkedIn's largest global clients.
Specific duties included:
-Manage onboarding of new clients and users from existing clients.
-Partner with decision makers and key client influencers to build programs designed to improve adoption and success of products.
-Help identify key retention and upsell opportunities.
-Act as voice of customer (VOC) to shape product road map for long term success.
-Project management of various initiatives, both internal and client facing.
Criminal Justice Briar Cliff Baseball Criminal Justice Club
Spending time with my family, golf, reading, sports.
Communication both written and oral
Companies Worked For:
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