Five (5) strong years in customer service. Effective at multi-tasking and working under pressure in order to assist customers with their needs. Surprisingly excelled at sales.
Promoted to Mortgage Specialist after two (2) years of employment. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Co owned of Family business. Trained new cashiers. opening office procedures. Handle cash deposits, calculate discrepancies. Payroll and Accounts Payable, kept track of balances for several accounts. Also sales tracking for monthly and yearly periods on spreadsheets. Also kept database of frequent customers and performed mailings for special offers and coupons.
Troubleshooting problems with principal balance and escrow accounts. Also handled calls about restricted escrow and hazard claims due to the bank held insurance funds in order to insure repair work on house was complete. I was also required to sell other Huntington Products. I was one of the top sales people in the department.
Started as a Receptionist and later was moved up to Administrative Assistant for four (4) new Brokers. Answered their telephone calls directed calls to appropriate person took messages provided quotes for stock market. Issued checks processed new account paperwork. Kept a log for client paperwork which needed follow up. Maintained customer files in order and processed account transfers.
Top 10% of class. Office Automation with an emphasis in Secretarial Coursework in Administrative Technology.
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