Master Technician with 30 years in automotive and truck repair. Strong leader who educated junior mechanics using unmatched industry expertise.
April 1998 to present owned and operated Wangen Automotive, Austin, Mn. Started the business as four bay automotive repair business with myself as the only employee. As the public demand grew, so did my business. I expanded the business to a 6 bay automotive repair business with five full time employees. With the expansion came a fully automated car wash. I have also successfully sold used vehicles on the lot, concentrating on Honda, Toyota and Acura.
1991 - 1998 Burnsville Honda, Burnsville, Mn. Hired as Master Technician and within two years was promoted to Service Manager, managing the fixed end of a large automotive dealership. I also was responsible for most building maintenance and snow removal.
High school Graduate
Graduate of Honda Master Technical Training
Graduate of Honda Service Manager Training
Attended all Honda Customer Satisfaction Trainings and excelled in Customer Satisfaction Awards.
Followed checklists to verify that all vehicles were inspected.Examined vehicles to determine the extent of damage or malfunctions.Communicated with customers regarding vehicle issues and potential repairs.Executed all phases of automotive repair.Operated all automotive special tools and diagnostic special tools.Maintained a 96% customer service satisfaction.Transported customers to and from the shop for the customer service program.Contributed to repeat and referral business by using strong customer service and problem solving skills.Organized work records and filed reports.Complied with state vehicle requirements, including engine safety and combustion control standards.Reviewed the work of 3 auto mechanics.
Followed checklists to verify that all important parts were examined.Serviced air conditioning, heating, engine-cooling and electrical systems.Rebuilt faulty assemblies, including steering systems and linkages.Examined vehicles to determine the extent of damage or malfunctions.Specialized in servicing brakes and fuel systems.Communicated with customers regarding vehicle issues and potential repairs.Repaired and replaced belts, hoses and steering systems.Executed all phases of power system tear down and repair.Operated pneumatic tools and air compressors.Rebuilt and repaired engines.Removed and replaced tires, shocks, struts and brakes.Maintained a 90% customer service satisfaction rating.Contributed to repeat and referral business by using strong customer service and problem solving skills.Vacuumed car interiors to remove dirt and debris and cleaned upholstery and surfaces.Organized work records and filed reports.Complied with state vehicle requirements, including engine safety and combustion control standards.Overhauled and repaired engines and motors.Reassembled engines and made adjustments as needed.Installed timing gears and timing belts.Ordered accurate amounts of parts and supplies to maintain necessary inventory.Reviewed the work of 8 auto mechanics.Guided mechanics with decisions concerning repair and replacement of parts.
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