Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Industrious and enthusiastic Manager proven to consistently meet productivity, business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.

Skills
  • Policies and procedures
  • Staff Management
  • Strategic planning
  • Operations management
  • Schedule optimization
  • Budgeting
  • Verbal and written communication
  • Coaching and mentoring
  • Employee Motivation
  • Team Leadership
Work History
Overnight Operation Manager, 01/2018 to Current
HyattSanta Clara, CA,
  • Responsibilities included overseeing all front of house operations,front desk, concierge, valet, bellmen, in-room-dining associates, and security.
  • Reported directly to General Manager.
  • Direct reports included Front Desk Manager and Executive Committee Key player in working collaboratively with other areas of operation to ensure all business, financial, guest satisfaction, revenue and union workplace safety targets were met or exceeded Effectively resolve all guest and employee issues regardless of what area of operation issue was concerning.
  • Worked with all areas of operation; housekeeping, food and beverage, sales and marketing, convention services, engineering to ensure smooth operation and experience posted charges to guest accounts that had not been posted or were incurred on night audit shift.
  • Verified that all transactions performed at front desk were correctly posted and allocated in Voice system.
  • Tracked room revenues, occupancy percentages, and other front desk statistics.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Established positive and effective communication among union staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
  • Reviewed shift reports to understand current numbers and trends.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
  • Oversaw daily operations to ensure high levels of productivity
  • Prepared variety of different written communications, reports and documents to ensure smooth operations
Assistant Director of Housekeeping, 01/2015 to 12/2017
Pyramid Hotel GroupHouston, TX,
  • Completed schedules, shift reports and other business documentation.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Evaluated employee performance and developed improvement plans.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Directed team of 60 personnel in busy hotel with 371 rooms.
  • Worked with front desk to respond promptly to all guest requests.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Completed financial tasks by estimating costs and preparing and managing budgets.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
Housekeeping Manager, 04/2007 to 08/2014
Pyramid Hotel GroupWoodcliff Lake, NJ,
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
  • Coordinated household cleaning service operations and managed client relations
  • Worked with front desk to respond promptly to all guest requests
  • Placed orders for housekeeping supplies and guest toiletries
  • Managed team productivity and workflow to exceed quality standards
  • Communicated repair needs to maintenance staff
  • Completed schedules, shift reports and other business documentation
  • Managed staff of 80 housekeepers
  • Drove improvements to workflow and room turnover with hands-on, proactive management style
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards
  • Evaluated employee performance and developed improvement plans
Housekeeping Manager, 09/2006 to 04/2007
The PeninsulaCity, STATE,
  • Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
  • Reported damages, maintenance problems, safety issues and potential hazards to management.
  • Assisted guests by providing detailed information and resolving complaints, boosting guest satisfaction scores.
  • Coordinated daily workflow through task prioritization and concise scheduling.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Maintained required records of work hours, budgets and payrolls.
  • Managed staff of 60 housekeepers.
Education
High School Diploma: , Expected in
Carlisle Area High School - Carlisle, PA
GPA:
Languages
Croatian:
Negotiated:

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Resume Overview

School Attended

  • Carlisle Area High School

Job Titles Held:

  • Overnight Operation Manager
  • Assistant Director of Housekeeping
  • Housekeeping Manager
  • Housekeeping Manager

Degrees

  • High School Diploma

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