Overnight Customer Service Manager Resume Example
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OVERNIGHT CUSTOMER SERVICE MANAGER
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in multiple customer service industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
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Work History
Overnight Customer Service Manager, 08/2018 to Current
Motel 6/Studio 6 – Mesa (North) , AZ
Motel 6/Studio 6 – Mesa (North) , AZ
- Welcomed, greeted and assisted guests in high-traffic store,
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Promptly responded to inquiries and requests from prospective customers.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Counted cash in register drawer at beginning and end of shift.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Reviewed and resolved differences between accounting information and cash drawer.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Assisted customers with locating and choosing merchandise in any store department.
- Educated customers on promotions to enhance sales.
- Checked prices for customers and processed items sold by scanning barcodes.
- Quickly and accurately counted drawers at start and end of each shift.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Assisted customers by answering questions and fulfilling requests.
Maintenance Supervisor, 08/2018 to 07/2019
Merck Kgaa – Danvers , MA
Merck Kgaa – Danvers , MA
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned bathrooms and store with sanitizing products to prevent spread of germs and reduce likelihood of illness.
- Operated floor scrubber and Kivac machines and used chemicals by following all safety protocols and procedures to avoid burns and injuries.
Care Giver, 05/2016 to 07/2018
Fundamental Administrative Services, Llc – Charleston Heights , SC
Fundamental Administrative Services, Llc – Charleston Heights , SC
- Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
- Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Recognized and reported abnormalities and/or changes in patients' health status to case manager.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Maintained frequent supervision of residents unable to call for assistance.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
Club General Manager, 01/2005 to 03/2016
Planet Fitness – Ogden , UT
Planet Fitness – Ogden , UT
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Developed and nurtured lasting relationships with clients through dedicated assistance.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Recruited, hired and trained over 20 new team members in 14+years.
- Increased sales by offering advice on purchases and promoting additional products.
- Opened and closed Club independently when needed and prepared nightly bank drop and deposited money.
- Mowed, trimmed and maintained exterior building spaces on regular schedule.
- Protected and maintained carpets with regular steam cleaning and shampooing.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Coordinated primary staff schedules to guarantee optimum duty coverage.
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
- Developed and implemented scheduling policies.
- Received and screened phone calls and emails.
- Processed payroll for all employees.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Communicated with suppliers to reconcile invoice payments.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
GED: 03/2004
New York State - City
New York State - City
Certifications
- First Aid/CPR Certified
- Certified to care for patients with dementia
- Multiple certifications to work as a home health aid.
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Resume Overview
School Attended
- New York State
Job Titles Held:
- Overnight Customer Service Manager
- Maintenance Supervisor
- Care Giver
- Club General Manager
Degrees
- GED : 03/2004
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