Highly enthusiastic customer service professional with 12 years client interface experience
Worked under strict deadlines and responded to service requests.Successfully interacted with customers and retail buyers to expedite orders.Served as the company's only bilingual Spanish/English customer service representative.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Attended local, regional and national trade shows for product development training as defined by territory needs.Managed quality communication, customer support and product representation for each client.Resolved product issues and shared benefits of new technology.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Excelled in exceeding daily credit card application goals.Created new processes and systems for increasing customer service satisfaction.
Guaranteed positive customer experiences and resolved all customer complaints.Served as the company's only bilingual Spanish/English customer service representative.Worked under strict deadlines and responded to service requests and emergency call-outs.Cross-trained and provided back-up for other customer service representatives when needed.Observed and documented patient status and reported patient complaints to the case manager.Promoted personal and co-worker safety.Comforted patients and provided them with reassurance and encouragement.
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