OUTREACH COORDINATOR/CONSTITUENT SERVICE REPRESENTATIVE
Results-focused team player and BBA graduate eager to offer dynamic experience and strong academic credentials toward maximizing a progressive employer's success within a growth-oriented leadership position. BUSINESS ADMINISTRATION TEAM BUILDING / TRAINING ACCOUNT MANAGEMENT BILLING KEY COMPLIANCE WORKFLOW PRIORITIZATION QUALITY CONTROL PROCESS IMPROVEMENT CUSTOMER SERVICE STRATEGIC PLANS Ambitious self-starter who offers proven experience in large-scale business optimization, including designing, developing, and implementing forward-thinking processes and procedures to attain continued profits and productivity. Top performer who makes decisions to reflect positively on company well being in alignment with operational goals. Out-of-the-box thinker who demonstrates skill with Microsoft Office, LexisNexis Accurint, and Internet Applications.
Outreach Coordinator/Constituent Service Representative03/2014 to 05/2015 CONGRESSMAN HENRY CUELLARTX
Responsible for managing and directing activities and Staff of the Member's Mission, TX and Rio Grande City, TX District Offices: Directly supervised full-time Staffers and part-time Interns, while carrying out responsibilities in accordance with Office policy and applicable laws.
Responsibilities included interviewing, hiring and training Interns; planning, assigning and directing work; addressing complaints; and resolving constituent's issues Acted as the Member's principal South Texas liaison to local, state and federal agencies and elected/non-elected officials; established and reinforced relationships of trust with local, state and federal agencies and elected/non- elected officials Responded to Office visits and telephone inquiries from constituents and various interest groups; met with local groups when the Member was unavailable; and prepared for and attended meetings with or on behalf of the Member Reviewed, researched and analyzed policy updates; tracked and monitored legislation and other developments; submitted recommendations to Legislative team in Washington Monitored grant applications and earmarks; worked on and reviewed Letters of Support; provided local municipalities with updates and status on submitted applications; corresponded with related federal agencies regarding applications Performed special projects assigned by the Member, Chief of Staff, and/or Deputy Chief of Starr; worked individually and collectively with other Staffers in satellite Offices throughout the 28th Congressional District Position called for regional travel for events, meetings and trainings Business Support A / R Billing, CORNELL SOLUTIONS, MCALLEN, TX 2011 2014 Utilize broad scope of industry knowledge toward providing expedited time-sensitive delivery services nationwide, for safe and accurate transportation of oilfield products and key materials.
Spearhead streamlined billing processes by exhibiting skill with Intuit QuickBooks and customized billing software.
Liaise among various customers to confirm updates on telephone numbers, addresses, and other necessary information.
Provide administrative support in various capacities to ensure the organizations goals are met in a timely manner while adhering to corresponding policies and laws.
Deputy Assistant to Campaign Manager
SENATOR JUAN "CHUY" HINOJOSA (D-20), MCALLEN, TX 2012 Strategically steered oversight of all staff activities for the Senator's Hidalgo County District, including managing a top-performing team of full-time staff and part-time interns while meeting goals in accordance with policy and laws.
Drove operations growth by recruiting and training details-focused staff, including planning and prioritizing workflow.
Demonstrated solid communication talents toward responding to all inquiries from constituents and interest groups.
Expertly tracked, monitored, reviewed, and analyzed voter turn-out data, and attended meetings on behalf of Senator.
Successfully modernized campaign by developing a strategic plan with the use of the Texas Voter Activation Network.
Increased voter turnout in Hidalgo County by 25% and won the election by garnering 60% of votes for District 20.
Research Analyst01/2010 PERDUE BRANDON FIELDER COLLINS & MOTT LLPMCALLEN, TX
Contributed sharp analytical abilities toward researching delinquent taxpayer cases to review and update discrepancies using LexisNexis Accurint software program, including confirming individual information as required.
Communicated with taxpayers to inform them of failure to pay taxes and options available to create payment plans.
Played a vital role in supporting in-house attorney in reviewing schematics on properties and conducting legal research, including traveling throughout Texas to assist the office in delivering important documents and / or services.
Optimized administrative efficiencies by greeting incoming visitors, responding to telephone calls, and delivering mail.
Bachelor of Business AdministrationUNIVERSITY OF TEXAS PAN AMERICANGPA: Dean's ListDean's List
Human Resources Certification UNIVERSITY OF TEXAS PAN AMERICAN