Experienced Customer Service professional highly effective at providing phenomenal support and deescalating upset customers on a consistent basis. Maintain positive and long term customer relationships. Seeking to build upon 10 years' experience in a challenging new position.
Strong organizational skills
Sharp problem solver
Customer service expert
Active listening skills
Seasoned in conflict resolution
Energetic work attitude
COMCAST BUSINESSEnglewood, COOutbound Sales Representative12/2015 to Current
Responsible for generating monthly sales through outbound cold calling or lead generation.
Maintained productive relationships with existing customers through exceptional follow-up after sales.
Facilitates the sale of Comcast Internet, Voice, and TV services to small and mid-size business to new and existing
Manage the customer through lead generation, pipeline management, organization, effective communication and
strong listening skills.
Consult with business customers on their business application, solicit referrals for potential new prospects,and close
SCHRYVER MEDICALAurora, COLead Reference Coordinator Specialist04/2015 to 12/2015
Maintain contact with laboratories (in-house or Reference) to verify specimen receipt and processing.
Establish contact with ordering facilities to alert them of critical lab values and confirm receipt of hard copy results.
Research order requisitions internally and with Reference Laboratories
Acts as subject matter expert for the function when called upon for knowledge
Responsible for the operation of the team including taking customer complaints.
STAPLESAurora, COCustomer Service Representative02/2017 to 05/2015
Provide excellent customer service to customers for all transactions and inquiries
Handle phone calls in a manner that meets standards for service quality, call quality and production
Receive calls, listen to, and analyze customer needs and preferences; provide the appropriate information and
response; and capture the relevant data
Respond accurately and promptly to customer calls; using tact, patience, irrespective of the issue or the customer's manner Process orders accurately and communicate
with various parties to ensure timely delivery and customer satisfaction. Work closely with Sales Account Manager to execute all necessary functions to meet the customer's expectations
and requirements. Actively demonstrate teamwork
Develop strong product knowledge and provide detailed responses for product inquiries.
DIRECT TVEnglewood, COCustomer Service Representative09/2011 to 09/2013
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and
Deliver world class customer service by communicating with energy and personal confidence
Troubleshoot technical equipment and programming through use of Client's resource systems to identify root causes
and provide appropriate resolution.
Determine appropriate courses of action to ensure the result is successful both
from a Client and customer standpoint and documents the interaction through contact tracking
Assist with billing inquiries
Provide "best value" information and make appropriate upgrade offers
Meet and exceed all monthly key performance standards, and deliver exception reliability and adherence to
SPRINTEnglewood, CO07/2008 to 12/2010
Provide resolution to customer issues relating to equipment problems, including but not limited to operational,
maintenance and repair aspects of equipment
Provide technical support to users by researching and answering questions; troubleshooting problems; maintaining
workstation and performance
Deliver outstanding experience that improves customer loyalty and strengthens the Sprint Brand
Exceed key performance objectives that include service and repair metrics, sales and customer satisfaction goals.
Billing, Coordination, Communication skills, Client, Customer satisfaction, Excellent customer service, Active listening, 10 key, Researching, Sales, Microsoft Word, Teamwork, Team player, Technical support, Microsoft Excel, Microsoft Outlook, Multi-tasking, Professional and friendly, Data Entry, Time Management, Scheduling