Account Manager with a proven track record in acquiring and retaining top accounts. With a personal commitment to customer service and over 30 years in the industry with experience as parts counterman, to parts/ service manager of a large independent Mercedes shop, to currently managing over 140 accounts at Worldpac.
* 11 accounts averaging over $10,000 per month
* 30 Plus years Mercedes-Benz expertise
* 20 Plus years BMW , VW Audi, Volvo, Saab expertise
* 10 Years Service Writer
Began in the order desk position where in my last year in the position
keyed more orders than anyone in the company.
Began as outbound sales in 2004 and have grown my desk from 71 accounts and $149,000/month to over 140 and $450,000 per month 55 of which are European Specialists. I have become the Mercedes go to guy in the company.
Over saw all aspects of the parts department, including setting stock levels, sourcing and maintaining organizing a large inventory at all times, and acted as service writer and primary contact for the Customers .
Worked with the Technicians. Currently one of my customers.
Began as a counterman and became a store manager where my
store had the greatest growth in the chain due primarily as a result of my goal to successfully fill more of the needs of my customers than any competitor. Supervised 4 other counter personnel and 2 delivery drivers.
Organized the parts department, did all parts ordering and interacted with technicians for this 5 bay European Car Shop working on Audi, BMW,
Mercedes-Benz and Porsche. Currently one of my customers.
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