Highly skilled Inbound/Outbound call center rep committed to addressing customer concerns with speed, accuracy, professionalism and Resourcefulness with the drive and integrity to consistently meet and exceed productivity goals.
Sales and marketing professional with advanced studies in Sales techniques and psychological marketing tactics.
Excellent, Honest and rapport building customer service skills.
Successfully communicated with clients to raise funds for local charitable organizations.
Demonstrated mastery of customer service call script within specified timeframes.
Maintained up-to-date records at all times.
Met with future clients in person to discuss our companies solutions to common homeowner problems.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Provided cross training to staff members.
Trained staff on how to improve customer interactions.
Communicated with future clients in regards to our products and solutions
Established 16 new accounts in only 1month through successful client development.
Answered customers' questions about products prices, availability, uses and credit terms.
Estimated and quoted prices, credit and contract terms, warranties and delivery dates.
Delivered exceptional account service to strengthen customer loyalty.
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