OTA/S Resume Example Company Name

OTA/S

Summary

Skills

Initial patient assessments
Clinical training
Patient positioning understanding
Acute and rehabilitative care
Disease specialization proficiency
Goal setting proficiency
Outcome planning
Documentation abilities
Treatment planning
Patient reception
Patient care standards

Clinical team collaboration
Patient rehabilitation
Communication
Patient rehabilitation
Working collaboratively
Team building
Fluent in Spanish
Team management
Conflict resolution
Reliable and trustworthy

Experience

OTA/S|Company Name - City, State|01/2020 - Current

Fieldwork 1 Online Rotations (August-September): Pediatrics, Outpatient, Rehabilitation, Acute Care, Community Reentry, Skill Nursing Facility
Certifications Taken: BBP, HIV, CPR, HIPPA, Medical Errors.
Recorded client's detailed treatment, responses and progress notes.
Diagnosis Treated: CVA, SCI, Arthritis, Fractures
Contributed to patient care plan development and monitoring in outpatient setting.
Studied treatment plans and adjusted exercises according to client deficits to maximize benefits.
Developed treatment programs for children and for those recovering from injuries.
Administered simple range of motion exercises.
Developed HEP to instruct patients on proper hygiene, nutrition, exercise, lifestyle changes and ergonomic factors in daily activities.
Observed patients during treatments to compile and evaluate data on responses and progress, providing results to Clinical Instructor.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Created new programs that resulted in increasing productivity and customer satisfaction.
Collaborated with Clinical Instructor in delivering patient care.

Assistant Front End Manager|Company Name - City, State|08/2017 - Current

Enhanced sales by implementing merchandising and promotional improvements.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Controlled cash movements and department expenses to maintain budgetary goals.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Promoted store loyalty program to increase customer engagement and drive consistent sales.
Organized and updated schedules to optimize coverage for expected customer demands.
Supervised team of 10 cashiers promoting positive work environment through effective communication, active engagement and hands-on assistance.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Resolved customer problems by investigating issues, answering questions and building rapport.
Cultivated environment focused on customer satisfaction and unparalleled support.
Managed customer complaints and rectified issues to complete satisfaction.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Managed opening and closing procedures by reconciling sales records and cash transactions with Citrix and CC1
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.

Bakery Clerk|Company Name - City, State|08/2017 - Current

Greeted incoming patrons, offered menu advice and documented order details and special preferences.
Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
Listened to guests to understand needs and help each person select optimal products and services.
Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
Provided excellent customer service to foster satisfaction and loyalty.
Arranged baked goods in attractive displays inside bakery cases to increase sales.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Educated customers on product and service offerings.
Mixed and matched paints according to customer specifications.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Recommended merchandise to customers based on needs and preferences.

Front End Supervisor|Company Name - City, State|02/2016 - 08/2017

Promoted store loyalty program to increase customer engagement and drive consistent sales.
Enhanced sales by implementing merchandising and promotional improvements.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Controlled cash movements and department expenses to maintain budgetary goals.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Cultivated environment focused on customer satisfaction and unparalleled support.
Created and optimized employee schedules to secure proper coverage for all shifts.
Managed opening and closing procedures by reconciling sales records and cash transactions.
Resolved customer problems by investigating issues, answering questions and building rapport.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Managed customer complaints and rectified issues to complete satisfaction.
Monitored security zones to uphold effective store protection procedures.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.

Education and Training

Miami Dade College|City, State|01/2019GED

Keiser University|City, State|Expected in 04/2021Associate of Science: Health Care/Occupational Therapy Assistant

Resume Overview

School Attended

Miami Dade College
Keiser University

Job Titles Held:

OTA/S
Assistant Front End Manager
Bakery Clerk
Front End Supervisor

Degrees

GED
Associate of Science : Health Care/Occupational Therapy Assistant

OTA/S Resume Example

Resume Score: 80%

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Resume Overview

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