Senior Strategy and Operations leader successful at leveraging over fifteen years of career experience to enhance organizational productivity and efficiency by effectively directing and supporting operations, services and solutions. Effective leader of teams with proven ability to create highly profitable programs through marketing, training, and partner relationships.
Human Resource Management & Allocation
Strategic Objective Execution
Mergers & Acquisition Strategic Implementation
Results-Orientated Process Improvement
Crisis Management Consulting
Instructional and Experiential Design
Executive Team Strategic Alignment
Organizational Design Optimization
Custom CRM Design & Implementation
Advanced Project Management
Excellent Communication & C-Suite Coaching Skills
Organizational Effectiveness Consultant, 11/2015 to Current Slalom Consulting – Irvine, California
Digital Transformation Strategy and Change Management (Executive Team Lead)-charged to implement Agile Digital transformation at Nike WHQ, while maintaining a $13M Global waterfall software development project inflight.
RIF Organization Restructure and Change Management (Principal Consultant)-Managed communication and change management plan for divestiture of 120 seat call center business unit and Reduction in Force (RIF) announcement
Model Org Design and Branch Optimization (Senior Manager)-Created optimal branch model for national retail brank with complex RIF of 440 roles, savings of $12.6M annually
Senior Organizational Improvement Consultant, 05/2015 to 11/2015 Mainepointe Consulting NBG Home Décor – Austin, Texas
Agile Change Management Lead-12 person team that designed a custom CRM for 500+ end users, increased lead conversation through optimized training from 4% to 9%, delivered instructor-led training and facilitated "train-the-trainer" sessions.
Mergers & Acquisition Org Design, Strategy & Operations Senior Manager-Managed and developed the zero-based organization design with implementation plan leading 6 person team, for strategic M&A workforce transition and cross company cultural alignment to enable $100 Million in cost savings by merging five procurement departments into a center led procurement division.
Price Modeling and Operational Efficiency Senior Manager-Built strategic alliances with PMO that resulted in pricing model to aid negotiations, cost reduction strategies and fee charged to franchisees creating $7.5M in annual revenue.
Principal, 03/2014 to 11/2015 Independant Consultant – Anaheim Hills
Managing Principal on core client accounts with responsibility for contract SOW negotiation, strategy alignment, design and development of change management approach, resource allocation and management and systems change to drive business results.
Director of Operations & Strategic Research, 07/2008 to 02/2014 First Team Family of Companies – Irvine
12 direct reports for largest U.S. independent real estate brokerage with 4,000
employees, leading high-impact organizational change projects. Promoted 2 times
in 6 years to executive operations integrator role that managed cross
functional projects focusing on organizational effectiveness, employee
engagement & retention, culture curating and performance management.
Learning & Development Leader, 01/2002 to 01/2008 Berkshire Hathaway – Irvine
With 9 direct reports led talent development programs for Southern California region across 90 branch offices and 8,000 employees. Developed leadership, learning and OD strategy, aligned with business strategy. Authored and implemented rotating 6-week leadership development program with a 98% positive post session review. Program proven per annum revenue of $78,500 has increased retention rate of high turnover leadership positions from 6% to 25%.
Master of Science: Organizational Development, 2014 Pepperdine University - Malibu, California
Bachelor of Science: Land Economics, 1994 University of Technology - Sydney Land Economics