Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Preserved an accuracy of % during [<3>] years of employment.
Reduced processing time by 65%.3>
Processed confidential tax form information.
Created new orders in the Product Ordering System (POS).
Computed accurate sales prices for purchase transactions.
Cross-trained and provided back-up for other customer service representatives when needed.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Replaced worn labels and barcodes to keep materials in good physical condition.
Cleaned and repaired damaged books and library resource materials.
Maintained complete and accurate records of all library transactions.
Answered patrons' questions at the circulation desk.
Coached students, faculty and staff in the use of electronic, print and internet resources.
Recommended and helped customers select merchandise based on their needs.
Exchanged returned merchandise for customers quickly and efficiently.
Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
Informed customers about sales and promotions in a friendly and engaging manner.Informed customers about sales and promotions in a friendly and engaging manner.
Confirmed that appropriate changes were made to resolve customers' problems.
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