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Order Processor Lead Resume Example

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ORDER PROCESSOR LEAD
Background, Objective

My highest position has been as a shift manager with four years of manufacturing management experience, including cross-training and scheduling employees, ordering parts, record-keeping, leading high producing teams, reducing costs and meeting all production deadlines. My college experience helped me refine and round out my personality, attitude, and principles. Since high school I have worked hard making sure to never forget who I am and where I came from as I rise from the bottom, up. It has instilled in me a strong work ethic that I carry into aspects of my everyday life. Unafraid to try something new and out of my comfort zone: change is a muscle that fuels personal development. I aspire to be a better person from one day to the next. I find it easy to communicate with people. In my world a handshake, eye contact, and the words you say you mean. 

Experience
Order Processor LeadApr 2016 to Mar 2018
Whole Body Research/Golden Bolt LLC － Chatsworth, CA
  • Responsible for the accurate and efficient processing of sales orders received through all channels(Skype, Slack, & Gmail).
  • Software mastery of Warehouse Management Systems:(Supply Chain/Sales):IMAP, IPOP, 1SC, Paypal, 3PL, DSC Logisitics, UPS Worldship 
  • Ensure all internal processes are followed, including but not limited to, export control, order processing checklists, proper documentation for all transactions is attached to the order(s)
  • Ensure quality of data, files, logs, and record keeping in all company systems related to your transactional responsibilities  
  • Participate in department meetings for proper scheduling, staffing, and goal-setting
  • Ensure timely shift openings and closings as workflow mandates
  • Responsible for preparing, enforcing and updating process/procedure documentation related to areas of safety, responsibility, and Company internal controls as needed 
  • Responsible for implementing changes in procedures as business practices and product offerings evolve
  • Perform backup duties as defined and needed 
Installation SupervisorJan 2016 to Nov 2016
ADT Security Services, LLC. － Reseda, CA
  • Tested machinery, equipment and parts to identify any defects.
  • Ordered supplies, tools and equipment. 
  • Read manufacturer manuals, diagrams and specifications prior to repairing equipment.
  • Routinely inspected machinery and equipment to diagnose malfunctions.
  • Disassembled broken and defective equipment to facilitate repair.
  • Laid out raceways and installed devices for multi-device security alarm systems.
  • Briefed new team members on procedures and project goals.
  • Recorded and logged level of labor quality and work flow data into databases.


Small Business Client Account ExecutiveJul 2015 to Feb 2016
AT&T － Torrance, CA
  • Built innovative production processes from scratch by analyzing client requirements. 
  • Researched market competitors and industry trends to identify potential new products and services. 
  • Delivered performance updates, quarterly business reviews and planning meetings.
  • Established and maintained more than 15 small business accounts in new markets.
  • Formulated a comprehensive business plan complete with clear and actionable sales goals and targets.
  • Built relationships with key industry insiders for strategic partnerships.
  • Decreased company capital costs by 6% by negotiating 14 new contracts with small business clients for fiber optic infrastructure
Shift ManagerFeb 2013 to Jun 2015
Regency International Business Corp － Mountainside, NJ
  • Ensuring that no shift is overstaffed.
  • Completing daily and weekly staffing schedules according to expected business volumes.
  • Coordinating break and meal periods for staff according to activity levels.
  • Providing leadership and motivation to employees by directing them through their daily routines.
  • Recommending capable staff members for promotion and advancement.
  • Monitoring staff performance during a shift and directly addressing any shortcomings.
  • Mentoring and training up new employees.
  • Writing up shift reports.
  • Making sure that all staff are properly dressed and enforcing  standards.
  • Completing payroll records, resolving pay discrepancies, and ensuring that all staff files are up to date.
  • Managing the opening and closing of the work premises.
  • Responsible for all cash management during the shift.
  • Preparing orders so that they are ready to be shipped out.
  • Ensuring that quality audits are completed to a high standard.
  • Being involved in and contributing to team meetings.
Mediator(Internship*)Jun 2012 to Nov 2013
Better Business Bureau － New York City, NY
  • Contacted businesses and consumers seeking a resolution
  • Negotiated a fair compensation for both consumer and business
  • Advocated for quality service to the public
  • Drafted complaints and assembled advisory decisions
  • Attended Lemon Law mediation cases and took notes for our record keeping
  • Updated consumers of complaint status
Production Line Label TrainerMay 2012 to May 2013
Gregory Packaging Inc. － Newark, NJ
  • Start, stop, and clean equipment
  • Assist in reading, measuring, and regulating data & instruments
  • Feed or place items onto equipment for processing
  • Load and unload items from machines, carts, and dollies.
  • Ensure effective employee relations.
  • Provide employee coaching and development.
  • Resolve employee issues through problem resolution.
  • Manage departmental performance measures, provides regular progress reports to manager
  • Perform accident investigations.
  • Maintain proper inventory level
  • Manage department priorities.
  • Track absenteeism and timekeeping.
Translator(Legal Aid Assistance)Aug 2011 to Mar 2013
Survival International － New York City, NJ
  • Facilitate effective communication between two parties that do not speak a similar language by converting one spoken or written language to another either through speech or text
  • Attend conferences and meetings and act as official translator to mediate discussion.
  • Relay concepts and ideas between languages.
  • Interpret both legal terminology and colloquial language.
  • Convert written materials from one language into another, such as books, publications, or web pages.
  • Create, edit and proofread text to accurately reflect language.
  • Translate languages at meetings such as attorney- client meetings, preliminary hearings, arraignments, depositions, and trials.
  • Accompany foreign visitor and facilitate communication between receiving party and visitors.
Store Associate (Sales Floor/Stockroom clerk)Aug 2011 to Oct 2012
American Eagle Outfitters － Wayne, NJ
  • Greeted customers and determined their needs and wants. Recommended merchandise based on individual requirements. Answered customers' queries and concerns
  • Advised customers on utilization and care of particular merchandise, product, or service(s)
  • Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates
  • Prepared sales contracts and accepted payment through cash, cheque and credit card
  • Assisted in display of merchandise
  • Receive and count stock items, and record data manually or using computer as well as maintaining sales record for further inventory control.
  • Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
  • Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
  • Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.
  • Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment.
  • Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.
Education
High School Diploma2009Nutley Senior High School － Nutley, NJ, USA

Member of Key Club

Member of Film Club

Member of Archery Club

Treasurer of Book Club

Ambassador of Italian Honor Society

Captain of Ultimate Frisbee Club

Team Leader of CISCO/Computer Science Club

2011Bergen Community College － Paramus, NJ, USA

Treasurer of Economics Club(Keynes)

Founding member of Philosophy Club(Existentialism)

Member of Film Club

Member of Book Club

Chapter Board Adviser to the World of Botany Society

Bachelor of Science, Business Economics 2014Seton Hall University － South Orange, NJ, USA

Minor in Anthroplogy

Secretary of Student Social Work Association

Treasurer of Economics Club

Recruitment Chair of Anthropology Club

SHU Film Society

SHU Anime Collective

Rock Climbing Club

Operations Advisor to Italian Student Association

Member of POETIC

Health and Safety Advisor to Holistic Health and Wellness Group

Member of Philosophy Club (Existentialism)

Member of Martial Arts Club (Wing Chun/Tae Kwon Do)

Member of COLLEGES AGAINST CANCER

Deans List Spring 2011-14: 3.5 GPA

Interests
  • Playing musical instrument: guitar, keyboard, drums
  • Cooking-Argentine 7 seven fires
  • Traveling- bicoastal
  • Swimming and Exercise
  • Drawing-water color, glazing, dry brushing
  • Volunteer work with animal shelters (own a rescue cat)
  • Community Service- volunteering at soup kitchens
  • Perfecting computer skills
  • Learning different languages-Spanish, Italian, French
  • Bike Riding
  • Rock Climbing
  • Hiking
  • Camping
Skills
  • Exceptional listener and communicator who effectively conveys information verbally and in writing
  • Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes
  • Computer-literate performer with extensive software proficiency covering wide variety of applications- Word, Excel, Linux savvy
  • Goal-driven member and/or leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards.
  • Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. (Bilingual- English, Spanish, Italian)
  • Innovative problem-solver who can generate workable solutions and resolve complaints. Highly adaptable, mobile, positive, resilient, patient risk-taker who is open to new ideas
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Resume Overview

Companies Worked For:

  • Whole Body Research/Golden Bolt LLC
  • ADT Security Services, LLC.
  • AT&T
  • Regency International Business Corp
  • Better Business Bureau
  • Gregory Packaging Inc.
  • Survival International
  • American Eagle Outfitters

School Attended

  • Nutley Senior High School
  • Bergen Community College
  • Seton Hall University

Job Titles Held:

  • Order Processor Lead
  • Installation Supervisor
  • Small Business Client Account Executive
  • Shift Manager
  • Mediator(Internship*)
  • Production Line Label Trainer
  • Translator(Legal Aid Assistance)
  • Store Associate (Sales Floor/Stockroom clerk)

Degrees

  • High School Diploma 2009
    2011
    Bachelor of Science , Business Economics 2014

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