Detail-oriented and organized order processor lightly trained in spreadsheets. Certified in 10-key and highly skilled at creating effective organizational and filing systems.
Preserved an accuracy of 98% during 3 years of employment.
Promoted to customer service after 1year of employment.
Provide accurate and appropriate information in response to customer inquiries.Developed effective relationships with all call center departments through clear communication.Built customer loyalty by placing follow-up calls for customers who reported issues. Processed all orders , determining how and when the product ships. Maintain accurate daily logs of all COD's.
Transfer all info from customer paperwork into the designated program. Maintain accuracy and speed. Compiled reports for carrier payments. Maintained 98% accuracy for the 3 years I was with the company.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Served as central point of contact for all outside vendors needing to gain access to the building.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.Properly routed agreements, contracts and invoices through the signature process.Received and screened a high volume of internal and external communications, including email and mail. Maintained a multi line phone system includes transferring calls in correct queues.
Maintained open communication with all departments as well as all other terminals. Assisted drivers with any delivery issues including but not limited to damages, shortages, and locating the customers location.
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