Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.
Computed Data Reports
Guaranteed positive customer experiences and resolved all customer complaints. Managed quality communication, customer support and product representation for each client. Recommended, selected and helped customer with plan needs. Properly directed inbound calls in phone queues to improve call flow.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Updated student accounts and information on a daily basis. Created databases and spreadsheets to improve inventory management and reporting accuracy. Managed incoming and outgoing calls. Scheduled and confirmed appointments for entire management team.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Assisted customers with store and product complaints. Maintained adequate cash supply in cash drawers in multiple checkout stations.
Continuing education in Sociology.
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