Highly enthusiastic customer service professional with 20+ years experience. Personable Customer
Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient
with the capacity to multi-task.
Telephone inquiries specialist
Customer service expert
Adaptive team player
Inventory control familiarity
Strong organizational skills
Active listening skills
Sharp problem solver
Energetic work attitude
Large cash/check deposits expert
Store maintenance ability
Order Fulfillment Specialist10/2015 to CurrentHome DepotChampaign, IL
Described use and operation of merchandise to customers.
Received and processed cash and credit
payments for in-store purchases.
Placed special merchandise orders for customers.
knowledge with customers while making personal recommendations.
Demonstrated that customers come
first by serving them with a sense of urgency.
Worked as a team member to provide the highest level of
service to customers.
Maintained friendly and professional customer interactions.
Verified that all
merchandising standards were maintained on a daily basis.
Department Manager11/2011 to 11/2015WalmartUrbana, ILMaintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning.
10/2005 to 10/2011Stay-at -Home Mom
Sales Floor07/2004 to 10/2005Schnuck's
Suggested additional items and offered samples of weekly promotional items to increase store sales.
Praised by management for being a fast and efficient worker, requiring little supervision.
in a prompt, courteous and friendly manner.
Emphasized fast, friendly customer service.
customer immediate and undivided attention.
Stocked, priced, front-faced and rotated merchandise.
Front End Supervisor01/2001 to 02/2004Super Kmart
Answered customers' questions and addressed problems and complaints in person and via phone.
Helped customers select products that best fit their personal needs.
Educated customers on product and
Collaborated with customer service team members to give exceptional service
throughout the entire shopping and purchasing experience.
Built customer confidence by actively
listening to their concerns and giving appropriate feedback.
Balanced the needs of multiple customers
simultaneously in a fast-paced retail environment.
Processed all sales transactions accurately and in a
Basic, clerical, Strong communication skills, credit, customer service, dependable, Detail-oriented, fast, listening, merchandising, purchasing, retail, sales, supervision, team player, phone, time management