Dedicated and Multi-task-oriented Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Parts Order Fulfillment
•Provide phone coverage for incoming field service engineer / customer part orders
•Provide order details / tracking information for part orders
•Process / Enter incoming part orders into the purchase order system (SAP). Determine which stock the part should be obtained from.
•Creating returns using the purchase order system (SAP) and Fed Ex online.
•Arrange flights for critical hospital equipment components. Record flight dates /times into database, and ensure prompt delivery for after hour emergency part orders obtained from stock kept at remote airport part depots ( Chicago-ORD)
•Reporting through SAP of all open RMA's (Return Material Authorization) and Daily part order information.
•Setting up returns for equipment at customer sites with leases ending / upgrades beginning.
•Provide phone coverage for customer / employee calls from the technical support phone queue. Document all incoming customer / employee calls, complaints, and inquiries into the database (Siebel)
•Dispatch field service engineers to repair hospital equipment.
•Record ETA's (Estimated Time of Arrival) of field service engineers in call tracking database, and relay to the customer.
•Follow up on outstanding calls to ensure prompt and satisfactory resolution.
•Generate weekly customer call data from database, and format in excel for customer review.
•Open web based tickets for customers
•Contacted other store locations to track inventory to ensure merchandise was shipped in a timely manner / availability. Contacted customers to provide them with updates of merchandise availability / shortages. Ensured orders were completed to their specifications.
Healthy and Beauty Aids: Maintained, organized department and replenished stock. End Cap displays and Modular: Relocation of products from one aisle location to another, using established store guidelines and vendor policies.
•Load / offload delivery vehicles: staged, prepped plants for display (i.e. identification, watering, arrangement of plants, proper placement of signs and labels. Assemble all lawn and garden furniture per manufacturer's specifications, such as grills, lawn and garden displays, etc.
•Cashier: Process cash and credit transactions, assist walk-in
•Trained New Employees
•Inventory Control Specialist: Maintain and replenish stock.
•Open store, set up displays
•Phone sales: Create, Maintain, renew, review, or terminate customer contracts
•Submit, approve, deny credits
•Assist customer with cellular phone, Dish Network, and EarthLink Internet services
•Process payments, returning and exchanging merchandise
•Resolve billing discrepancies
•Process and archive WRI's product service agreements, weekly and monthly inventory control, returns and exchanges service agreements
•Created weekly employee work schedule for multiple store locations
•Train new employees
•Cashier, process cash and credit transactions
•One Hour Photo: Trained new employees to manually remove film from cameras, how to feed film through Kodak film processing machine. Troubleshoot and maintained machine with appropriate chemicals. Contacted customers regarding delayed / lost / found film service.
•Contacted customers to provide them with availability of merchandise at particular store locations. Maintained, organized department and replenished stock. Modular: Reconfiguration of displays and relocation of products from one aisle location to another, using established store guidelines and vendor policies.
•Load / Offload delivery vehicles: Staged, prepped plants for display (i.e. identification, watering, arrangement, proper placement of signs and labels. Assemble all lawn and garden furniture per manufacturer's specifications, such as grills, lawn and garden displays, etc.
•Cashier: Process cash and credit transactions, assist walk- in
•Trained new employees
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