ophthalmic technician resume example with 9+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
  • Client/Patient-focused with the ability to anticipate the needs of the office and carry out the appropriate daily tasks.
  • Expert in all elements of customer service and successful in working as part of a team to prioritize tasks within high-stress environments.
  • Works quickly, accurately and maintains high levels of confidentiality and privacy.
  • Reliable and enthusiastic. Skilled at balancing a high-volume of needs and multi-tasking to ensure smooth daily operations and reduce management work load.
  • Excellent organizational skills
  • Outstanding interpersonal skills
  • Maintain patient/client privacy and confidentiality
  • Works efficiently and accurately with attention to detail
  • Customer service/relationship Building
  • Strong work ethic, motivated and trustworthy
  • Preliminary testing
  • Contact lens evaluation
  • Physician assistance
  • Organization
  • Customer service
  • Insurance billing
Education and Training
DC Everest Senior High School , Expected in 2011 High School Diploma : - GPA :
Sight Partners - Ophthalmic Technician
Coeur D'alene, ID, 04/2020 - Current

Clairer Eyewear.

  • Sold and recommended Eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
  • Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon Eyewear availability.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
  • Repaired and adjusted frames to meet customer needs.
  • Used hands, heat and tools to bend and shape frames to fit customer's face.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Warmly greeted incoming customers.
  • Signed for packages, recorded all deliveries.
Acadia Healthcare - Billing Specialist
Sebastopol, CA, 09/2016 - 04/2019
  • Work effectively with medical payers such as Medicare, Medicaid, commercial insurances.
  • Complete coverage research to obtain prior authorizations and approval for materials coverage.
  • Identify issues and take appropriate action to ensure speedy resolution of patient billing and insurance concerns.
  • Consistently maintain compliance with applicable laws and regulations to ensure adherence to Medicare and Medicaid regulations.
  • Post payments and collections on a regular basis.
  • Review outgoing bills for eligibility and accurateness.
  • Research denials and re-submissions to ensure timely filing and payment.
  • Supervise and lead a high school student intern.
  • Maintain office inventory and equipment, order supplies and ensure safety and cleanliness of common areas.
Visionworks - Optometric Technician
Batavia, IL, 08/2015 - 04/2019
  • Administer special testing such as optical coherence tomography (OCT), Pachymetry, Inter-Ocular Pressures, Visual Fields testing, and Glare Testing.
  • Dispense eyeglasses and contact lenses to patients and instructed patients on the proper care of eyeglasses and contact lenses. Conduct contact lens training for new patients
  • Verify important patient information such as birth date, address, phone and insurance for entry into the patient management system.
  • Use Officemate to schedule and manage patient appointments, demographics and insurance information.
  • Train new staff on office procedures.
  • Protect patient confidentiality and adhere to professional standards outlined by HIPAA laws.
  • Describe testing procedures to patients and accurately explain details of treatment plans and follow up appointment importance
  • Cultivate a patient-focused environment by greeting and responding to all patients in a friendly manner. This includes in-person, online and telephone interactions.
  • Conduct pre-screening procedures such as visual acuities, stereo, auto-refraction and conduct thorough patient health and family history.
  • Complete patient referrals and initiate interactions between patients and outside providers, ensuring patient follow through to ensure a high level of care.
  • Routinely assist staff Optician during busy times to ensure a smooth patient flow and patient experience.
  • Improved fit of patients' glasses and completed basic repairs covered by office warranty.
  • Maintained clean, organized and well-stocked examination rooms by resetting spaces between appointments.
  • Read new patient glasses prescriptions with lensometer and noted results for treating physician.
Advance Auto Parts - Customer Service
Katy, TX, 09/2007 - 10/2012
  • Received multiple positive reviews which acknowledged dedication to excellent customer service.
  • Helped drive sales and achieve goals .
  • Handled acceptance of consignor merchandise, checking and ensuring proper product condition and amounts during acceptance of merchandise. 
  • Set up and explained new consignor contracts.
  • Personally managed any unresolved customer issues and complaints.
  • Processed consignor payouts and merchandise status inquiries.
  • Built long-term customer relationships and advised customers on purchase suggestions and current promotions.
  • Restocked inventory throughout the day to maintain visual appearance and a positive shopping experience.
  • Earned management trust by serving as key holder, responsibly opening and closing store and maintaining accurate end of day procedures.
  • Merchandised and displayed consignor goods throughout the store to ensure shopper safety, cleanliness, visual appeal and promote loss prevention. 
  • Welcomed customers into the store and helped them locate items.
  • Monitored security and handled delicate incidents in a calm and professional manner.
  • Operated a cash register for cash, check and credit card transaction processing with a high degree of accuracy.
  • Accurately priced merchandise by conducting online research regarding style, brand awareness and supply and demand.
  • Assigned work to team members based on company needs, personal strengths and job knowledge. Assist with training new employees.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • DC Everest Senior High School

Job Titles Held:

  • Ophthalmic Technician
  • Billing Specialist
  • Optometric Technician
  • Customer Service


  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: