LiveCareer-Resume

ophthalmic technician resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
  • Client/Patient-focused with the ability to anticipate the needs of the office and carry out the appropriate daily tasks.
  • Expert in all elements of customer service and successful in working as part of a team to prioritize tasks within high-stress environments.
  • Works quickly, accurately and maintains high levels of confidentiality and privacy.
  • Reliable and enthusiastic. Skilled at balancing a high-volume of needs and multi-tasking to ensure smooth daily operations and reduce management work load.
Skills
  • Excellent organizational skills
  • Outstanding interpersonal skills
  • Maintain patient/client privacy and confidentiality
  • Works efficiently and accurately with attention to detail
  • Customer service/relationship Building
  • Strong work ethic, motivated and trustworthy
  • Preliminary testing
  • Contact lens evaluation
  • Physician assistance
  • Organization
  • Customer service
  • Insurance billing
Education and Training
DC Everest Senior High School , Expected in 2011 High School Diploma : - GPA :
Experience
Sight Partners - Ophthalmic Technician
Coeur D'alene, ID, 04/2020 - Current

Clairer Eyewear.

  • Sold and recommended Eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
  • Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon Eyewear availability.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
  • Repaired and adjusted frames to meet customer needs.
  • Used hands, heat and tools to bend and shape frames to fit customer's face.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Warmly greeted incoming customers.
  • Signed for packages, recorded all deliveries.
Acadia Healthcare - Billing Specialist
Sebastopol, CA, 09/2016 - 04/2019
  • Work effectively with medical payers such as Medicare, Medicaid, commercial insurances.
  • Complete coverage research to obtain prior authorizations and approval for materials coverage.
  • Identify issues and take appropriate action to ensure speedy resolution of patient billing and insurance concerns.
  • Consistently maintain compliance with applicable laws and regulations to ensure adherence to Medicare and Medicaid regulations.
  • Post payments and collections on a regular basis.
  • Review outgoing bills for eligibility and accurateness.
  • Research denials and re-submissions to ensure timely filing and payment.
  • Supervise and lead a high school student intern.
  • Maintain office inventory and equipment, order supplies and ensure safety and cleanliness of common areas.
Visionworks - Optometric Technician
Batavia, IL, 08/2015 - 04/2019
  • Administer special testing such as optical coherence tomography (OCT), Pachymetry, Inter-Ocular Pressures, Visual Fields testing, and Glare Testing.
  • Dispense eyeglasses and contact lenses to patients and instructed patients on the proper care of eyeglasses and contact lenses. Conduct contact lens training for new patients
  • Verify important patient information such as birth date, address, phone and insurance for entry into the patient management system.
  • Use Officemate to schedule and manage patient appointments, demographics and insurance information.
  • Train new staff on office procedures.
  • Protect patient confidentiality and adhere to professional standards outlined by HIPAA laws.
  • Describe testing procedures to patients and accurately explain details of treatment plans and follow up appointment importance
  • Cultivate a patient-focused environment by greeting and responding to all patients in a friendly manner. This includes in-person, online and telephone interactions.
  • Conduct pre-screening procedures such as visual acuities, stereo, auto-refraction and conduct thorough patient health and family history.
  • Complete patient referrals and initiate interactions between patients and outside providers, ensuring patient follow through to ensure a high level of care.
  • Routinely assist staff Optician during busy times to ensure a smooth patient flow and patient experience.
  • Improved fit of patients' glasses and completed basic repairs covered by office warranty.
  • Maintained clean, organized and well-stocked examination rooms by resetting spaces between appointments.
  • Read new patient glasses prescriptions with lensometer and noted results for treating physician.
Advance Auto Parts - Customer Service
Katy, TX, 09/2007 - 10/2012
  • Received multiple positive reviews which acknowledged dedication to excellent customer service.
  • Helped drive sales and achieve goals .
  • Handled acceptance of consignor merchandise, checking and ensuring proper product condition and amounts during acceptance of merchandise. 
  • Set up and explained new consignor contracts.
  • Personally managed any unresolved customer issues and complaints.
  • Processed consignor payouts and merchandise status inquiries.
  • Built long-term customer relationships and advised customers on purchase suggestions and current promotions.
  • Restocked inventory throughout the day to maintain visual appearance and a positive shopping experience.
  • Earned management trust by serving as key holder, responsibly opening and closing store and maintaining accurate end of day procedures.
  • Merchandised and displayed consignor goods throughout the store to ensure shopper safety, cleanliness, visual appeal and promote loss prevention. 
  • Welcomed customers into the store and helped them locate items.
  • Monitored security and handled delicate incidents in a calm and professional manner.
  • Operated a cash register for cash, check and credit card transaction processing with a high degree of accuracy.
  • Accurately priced merchandise by conducting online research regarding style, brand awareness and supply and demand.
  • Assigned work to team members based on company needs, personal strengths and job knowledge. Assist with training new employees.

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Resume Overview

School Attended

  • DC Everest Senior High School

Job Titles Held:

  • Ophthalmic Technician
  • Billing Specialist
  • Optometric Technician
  • Customer Service

Degrees

  • High School Diploma

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