Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Resourceful Customer Service Representative who consistently meets and exceeds productivity goals. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Promoted to Call Center Management in 9 months.
Managed call flow with up to 150+ calls in queue per day.
Handled Owner's Accounts & put all referrals information into the system. Called Owner's Referrals and set them up to take Resort Tour.
Started the Internet Lead Call Center for Metro Volkswagen. Handled Internet Lead, Incoming & Outgoing phone calls. Collected customer feedback and made process changes to exceed customer satisfaction goals.Built customer loyalty by placing follow-up calls for customers who reported product issues.Provided cross training to 6 staff members.
Trained staff on how to improve customer interactions.
Handled Internet Leads, Incoming & Outgoing phone calls. Set appointments for Customers to come into the Dealership and meet with a Salesmen for the Car Buying process.
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