IT professional with a proven record of enhancing technical support procedures and surpassing customer service level objectives. Twenty years of Systems Administrator skills with small to midsize to a global company.
Access, Accounting, Database, Microsoft Access, Ms Access, Operations, Apache, Arcserve, Exchange, Firewalls, For Accounting, Groupware, Groupwise, Isdn, Mysql, Netware, Novell, Php, Router, T1, T-carrier, Web Services, Zenworks, Accounts Payable, Accounts Receivable, And Accounting, Budgets, Credit, Customer Service, Graphic Design, Including Accounts, Machine Repair, Press Operation, Receptionist, Retail Sales, Workflow, Workstations, Microsoft Windows, Sql, Active Directory, Change Management, Circuits, Clients, Dhcp, Dns, Documentation, File, Iis, Internet Information Services, Network Monitoring, Root-cause Analysis, Service Desk, User Access, Vmware, Windows 2003, Cisco, Comptia, Excel, Itil, Lotus Notes, Mcp, Mcsa, Mentor, Microsoft Sharepoint, Netcool, Operations Manager, Organizational Skills, Remedy, Rsa, Scom, Sharepoint, Splunk, Technical Support, Visio, Windows Xp, Associate
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