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Operations Team Manager Resume Example

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OPERATIONS TEAM MANAGER
Skills
  • Problem solving
  • Retail experience
  • Customer consulting
  • Products knowledge
  • Staff scheduling
  • Merchandising
  • Accurate money handling and budgeting
  • Sales techniques
  • Stock management

Experience
12/2012 - CurrentOperations Team ManagerCummins | Rockyhill , CT
  • Accepted constructive criticism from coaches and teammates to improve skills.
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established departmental performance goals, set timeline targets for sales team and trained new employees.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Set sales budget for all prime costs, loss of goods and controllables to improve cash flow.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Lead team of [Number] employees in all operations including sales, service, parts and office functions.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Monitored inventory levels on [Timeframe] basis and placed new orders for merchandise to keep supply well-stocked.
  • Oversaw [Number] staff by training, mentoring, [Action] and [Action].
  • Generated daily operational and sales reports for corrective action or continuous improvement.
  • Managed scheduling for [Number] employees to ensure optimal productivity.
  • Leverage expertise to devise and actualize corporate communication plans.
  • Drove sales to over $[Number] by successfully cultivating local daycare center and school relationships and targeting key audience.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company by using [Skill] and [Skill].
  • Supported community outreach initiatives by partnering with local colleges and boys and girls scout clubs.
  • Developed and implemented successful sales strategies leading to team exceeding monthly sales goals for [Product or service].
  • Met operational objectives by establishing qualified staff, promoting adherence to [Type] regulations and providing outstanding customer service.
  • Identified and solved complex strategy problems to drive organizational goals.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
  • Identified sales opportunities by analyzing incident rate reports and increasing sales by [Number]%.
  • Reduced process lags by effectively managing [Number] employees for productivity and efficiency improvement.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
  • Supervised performance of [Number] workers, with goals of improving productivity, efficiency and cost savings.
  • Boosted profit opportunities, conducting cost, schedule, contract performance, variance and risk analysis procedures for corrective action.
  • Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
  • Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality.
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
  • Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
  • Conducted [Timeframe] staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
  • Oversaw company merger to drive seamless transition and integration of operations.
  • Facilitated HR operations, which included strategic workforce planning, performance management, staffing and administration of benefits.
  • Achieved [Number]% increase in sales and revenue with $[Number] in annual sales.
  • Oversaw daily operations of [Type] business, including [Number] employees across [Number] locations.
  • Promoted professional skill development in [Type] and [Type] employees through effective training, management and motivation.
  • Generated reports detailing project information and predictions.
  • Improved [Type] development process by mentoring and onboarding more than [Number] employees.
  • Reported [Type] and [Type] incidents to [Job title] for assistance and remediation.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Promoted profitability of [Type] business by tracking performance indicators and driving corrective action.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Assessed team proficiencies, identifying and targeting areas for improvement.
  • Engaged professionally with [Job title]s and customers to build rapport and nurture relationships.
  • Built and maintained loyal, long-term customer relationships through effective account management and [Area of expertise].
  • Directed successful turnaround, eliminating over $[Number] in debt within [Timeframe].
  • Evaluated financial statements and [Type] reports to monitor [Type] performance to devise solutions for improvement and cost reduction.
  • Added exciting [Type] products to establishment by researching latest trends, improving sales revenues $[Amount].
  • Fostered strong relationships with [Type] customers and suppliers by [Action] and maintaining communication.
  • Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
  • Increased employee efficiency [Number]% by [Action].
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Facilitated buying process by providing customers with value proposition for products and services while promoting [Brand] brand.
  • Mitigated operational risk, compiling performance, financial, headcount and AUM data to forecast outlook.
  • Executed business strategies to boost revenue and penetrate new markets through implementation of [Technique] and [Technique].
  • Coordinated and enhanced delivery of $[Amount] of [Product or Service] in [Timeframe] through [Action].
  • Developed [Number] internal candidates for general management promotion opportunities.
  • Negotiated with [Type] vendors to gain optimal pricing on [Type] products resulting in [Number]% increase in profit margin.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Directed all day-to-day operations of [Type] facility to provide safe and enjoyable guest experience.
  • Secured contract with [Type] vendor to supply all [Type] materials and services at competitive prices.
  • Decreased expenses by effectively re-negotiating leasing terms for [Type] and [Type] locations.+

+

  • Decreased expenses by effectively re-negotiating leasing terms for [Type] and [Type] locations.
  • Supervised and led [Number] department managers while overseeing performance and productivity of [Number] employees.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Offered business management and leadership skills to clients in [Industry] and [Industry].
  • Diminished financial discrepancies [Number]% by implementing [Technique] and [Task].
  • Directed [Job title]s in creating dynamic displays of new merchandise to catch attention of store customers.
  • Participated in activities involved with organizational transformation and implementation and successfully monitored [Number] corporate restructurings.
  • Elevated resource allocation, accurately controlling expenses.
  • Created effective [Number] month business plans to focus strategic decisions on exceeding long-term objectives.
  • Implemented effective customer service procedures such as [Type] and [Type] to encourage positive feedback.
05/2002 - 12/2013Interior Design Boomtown | Atlanta , GA
  • Developed interior design concepts and prepared interior systems and finishes.
  • Selected furniture, light fixtures and accessories to create unique and inviting rooms to meet customer vision.
  • Created custom design boards with attention to detail for visual representation, including samples of fabrics, wall finishes and flooring.
  • Researched concepts and followed industry trends to provide knowledgeable insight to clients.
  • Provided complimentary in-home consultations to prospective clients to gather ideas and promote design services.
  • Collaborated closely with customers, adjusting plans as needed to satisfy client needs and requirements.
  • Assisted clients successfully by choosing furnishings consistent with preferences and budget.
03/1997 - 09/2001Cosmetic Department ManagerDillard’s Department Store | City , STATE
  • Recommended products to customers to meet current needs or resolve specific concerns.
  • Made recommendations of appropriate products to meet customers' individual needs.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
  • Evaluated customer skin to determine unique conditions and skin type.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Planned and updated work schedules for optimal coverage of expected business needs.
  • Delegated tasks to specific employees based on individual knowledge and strengths.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Guided and supported [Number] staff members to consistently achieve team and personal goals.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Processed credit card payments and counted back change and currency with [Number]% accuracy rate.
  • Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
  • Taught staff how to handle difficult situations with calm and professionalism.
  • Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
12/2019Sales ManagerAnn Taylor Loft | City , STATE
Education and Training
Associate of Arts
University of Indiana | City, State
Associate of Arts: Cosmetology
St Johns Technical School | City, State
Interior Design
Mimar Sinan University | City
Summary
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

73Average
Resume Strength
  • Completeness
  • Measurable results
  • Strong summary
  • Typos

Resume Overview

School Attended

  • University of Indiana
  • St Johns Technical School
  • Mimar Sinan University

Job Titles Held:

  • Operations Team Manager
  • Interior Design
  • Cosmetic Department Manager
  • Sales Manager

Degrees

  • Associate of Arts
    Associate of Arts : Cosmetology
    Interior Design

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