Seeking a challenging career that will offer longevity and growth opportunities.
Received multiple awards for perfect attendance.
Received awards for being loyal to the company.
Promoted for my ability to pay attention to detail.
Processed incoming phone calls, emails, and faxed orders for various office products for business to business customers.
Ran daily reports.
Enter returns for various products.
Made outbound calls to clarify accuracy of orders.
Received many awards for meeting expectations and for providing World Class Customer Service to the customers. Also was promoted for my ability to assist others customers and fellow co-workers.
Received incoming calls from customers and dealers with accounts that were in a delinquent status.
Assisted with setting up payment plans and arrangement to include, restoring or suspending accounts.
Updated customer payment files with correct addresses and phone numbers.
Was promoted to acting Senior Service Rep at times to take escalations.
Received incoming calls for residential and commercial accounts for troubleshooting alarm systems.
Responsible for setting up trouble tickets for ADT Field Technicians.
Updated customers account information for business and residential accounts.
Handled incoming calls from Nextel Dealers for new and existing customer accounts for troubleshooting cellular units.
Responsible for building new accounts and canceling, also performing phone number swaps and market swaps.
Assisted customers with rate plan changes, and provided information on coverage areas.
attending years from 1997-1998.
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