operations supervisor resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Motivated Operations Supervisor possessing excellent vendor relationship and contract manager skills. Well-versed in mentoring and developing high-performing teams to meet organizational goals. Comfortable working with people of all levels coupled with outstanding commercial approach to solving problems and developing business processes. Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated, and hard-working leader with history of streamlining operations and increasing productivity. Seasoned Operations Supervisor offering 8 years of comprehensive experience overseeing organizational activities of business. Strong knowledge of financial oversight, supply chain management, and personnel development. Committed to bringing experience and knowledge to take on new challenges. Productive Operations Supervisor practiced in business and employee management. Bringing 8 years of experience overseeing day-to-day activities and production of goods. Decisive leader and strategic problem solver with excellent communication and planning abilities.

  • Budgeting and Cost Control Strategies
  • MRP and ERP Systems
  • Administrative Management
  • Quality Assurance
  • Hiring and Onboarding
  • Training Management
  • Operations Oversight
  • Recruitment and Hiring
  • Customer Service Management
  • Problem Anticipation and Resolution
  • Budget Control
  • Assignment Delegation
  • Human Resources Oversight
  • Cost Reduction
  • Performance Evaluation and Monitoring
  • Focus and Follow-Through
  • Department Oversight
  • Team Leadership
  • Revenue Forecasting
  • Employee Motivation
  • Staff Development
  • Management Team Building
  • Goal Setting
  • Performance Assessment
  • Staff Scheduling
  • Process Improvements
  • Decision Making
  • Staff Supervision
  • Project Management
  • Customer Relationship Management
  • Warehouse Operations
  • Inventory Coordination
  • Project Planning
Operations Supervisor, 06/2019 to Current
Pinnacle PropaneOverbrook, KS,
  • Trained, mentored and motivated employees to maximize team productivity.
  • Disseminated safety information and monitored employee compliance with regulatory and organizational policies.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Implemented process innovations to improve overall performance and reduce labor costs.
  • Reduced process lags and trained team members on best practices and protocols.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Recruited, interviewed and hired talented professionals who each brought wealth of experience and exemplary skills to team.
  • Built strong operational teams to meet process and production demands.
  • Trained, managed and motivated employees to promote professional skill development.
  • Motivated employees to share ideas and feedback.
  • Hired, coached and mentored team of three sales representatives.
  • Trained over 12-20 employees on business principles, best practices, protocol and system usage.
  • Represented integrity and professionalism in business, serving as mentor and role model to staff.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Provided leadership to 12-20 employees through coaching, feedback and performance management.
  • Managed scheduling for 12-20 employees to optimize productivity.
  • Recruited, identified, and developed 20-50 professionals, including customers and implemented training and development programs to successfully exceed retention targets.
Construction Manager, 03/2002 to 08/2018
Jamestown PropertiesMountain View, CA,
  • Monitored daily construction and evaluated project progress, contract compliance and safety.
  • Resolved issues during construction and commissioning phases to maintain tight schedules and budget levels.
  • Managed project operations, budget and timeline and collaborated with stakeholders to review status.
  • Organized and participated in monthly on-site meetings with clientele and subcontractors.
  • Partnered with engineering and coordinated with vendors and contractors to align timelines, phases and work to be performed across projects or shutdowns.
  • Monitored and assessed schedule performance and quality workmanship of contractors.
  • Served as information resource by coordinating tenant's work, participating in meetings, resolving disputes and coordinating project punch list.
  • Communicated safety standards to laborers and sub-contractors and enforced safety regulations on job sites.
  • Conducted walk-through inspections and other scheduled inspections with homeowners.
  • Trained construction teams on site-specific requirements, techniques and procedures.
  • Obtained completion notices and compliance certifications from construction administration consultants.
  • Directed general contractor on required mock-up preparation.
  • Established relationships with construction manager and contractors to align priorities, goals and objectives.
  • Planned, organized and managed crews and subcontractors through expert communication and handling of work orders and purchase orders.
  • Completed projects on time and within allocated budget.
  • Built relationships with engineering staff and coordinated with vendors and contractors to align timelines, phases and work to be performed across projects or shutdowns.
  • Estimated construction costs accurately, achieving consistent business profits.
  • Negotiated pricing and delivery schedules with vendors, drawing on thorough knowledge of housing industry and building practices.
  • Maintained safe work environment with zero accidents or lost work days.
  • Interpreted blueprints and plans and relayed information to team of workers.
  • Maintained daily communication with subcontractors and inspectors to drive forward progress of project.
  • Prepared and submitted daily work-site reports, weekly invoices, payroll and overtime requirements.
  • Modified plans in response to delays, bad weather or construction site emergencies.
  • Directed team of 30 skilled workers to maintain quality, compliance and safety.
  • Implemented quality assurance and safety standards and maintained compliance with construction contract documents and contractor safety program.
  • Mitigated risk, coordinated plans and updated specifications to maintain safety and OSHA compliance.
  • Evaluated financing and construction activities.
  • Decreased cost, utilizing site resources and subcontractors effectively.
  • Performed lock-out-tag-out procedures on equipment prior to service work to promote workplace safety.
Sub-Contractor Delivery Driver, 01/1997 to 02/2002
Ace ExpeditorsCity, STATE,
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Answered customer questions regarding shipments.
  • Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
  • Notified customers of delays to decrease calls to support.
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Navigated and operated box trucks to deliver products and materials.
  • Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Maneuvered shipments with carts, hands trucks and pallet jacks, loading and unloading vehicles to maintain tight timetables.
  • Performed deliveries throughout Tri-county area, As well as Belle Glade, Okeechobee, Clewiston, Pahokee, West Coast Florida, Tampa, Fort Myers
  • Educated new employees at orientation meetings.
Education and Training
High School Diploma: , Expected in 06/1993 to Simon Gratz - Philadelphia, PA,

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Resume Overview

School Attended

  • Simon Gratz

Job Titles Held:

  • Operations Supervisor
  • Construction Manager
  • Sub-Contractor Delivery Driver


  • High School Diploma

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