I would like the position of Operations Manager in Amarillo as I feel it would be an excellent opportunity to further develop myself as an Atmos Energy employee. This position would afford me the developmental opportunity to
I feel that my previous experience in the field and my current role as an operations supervisor would give me a solid background from which to build as well as my experience in preparing and implementing capital and O&M budgets, managing contractors and company inspectors in pipe replacement projects and overseeing operations in C&M, service and compliance.
04/2010 to Current
Operations SupervisorAtmos Energy Big － Lubbock, TX
I schedule, coordinate and oversee assigned capital and workforce to accomplish customer service needs regarding functional areas.
I oversee service and/or construction orders for new main construction, main replacements, and large volume meter sets.
I schedule, monitor and conduct quality control audits of work performed by assigned employees to ensure system integrity, regulatory compliance and customer safety.
I work closely with engineering and technical services to identify system improvements, upgrades and field functions required to maintain system integrity.
I respond to customer inquiries and complaints involving areas of responsibility to ensure high level of customer service and satisfaction is maintained.
I coordinate activities with regard to emergencies, outages and pressure problems.
I establish schedules necessary to achieve completion of mandated annual surveys, procedures and standards to ensure proper administration of activities.
I help to promote a positive company image by participating in local civic and professional organizations such as the rotary club, Relay for Life, and United Way.
I represent the company to regulatory authorities, public officials, customers and the general public involving company matters.
I develop and monitor functional area budgets to ensure efficient utilization of resources.
I also maintain adequate staffing levels to ensure proper administration of activities.
01/2006 to 04/2010
Town operatorAtmos Energy － Hereford, TX
I represented Atmos Energy in community relations activities, government agencies, and city officials.
I assisted area developers, contractors and other utilities in the location of natural gas lines.
I responded to customer requests for service including connections, disconnections, leaks and carbon monoxide investigations.
Replace meters, regulators, and loops as necessary.
I read meters and performed collection efforts on delinquent accounts.
I investigated code compliance, high bills, pressure complaints, and L&U.
I maintained necessary OQ's to assist C&M crews in capital projects in the area.
I completed and maintained accurate records to comply with company and regulatory requirements.
I helped develop and implement an initiative to replace and rebuild mainline master meters and well as direct connects.
This entailed design and installation of high pressure measurement, regulation and AMR.
I also assisted in an initiative that replaced approximately 400 pc meters in a 5 week time period in Tulia, TX.
I was a first responder, SCBA respiratory protection team member, OQ qualifier, safety team lead and wellness champion for the Hereford cost center.
As a safety team lead, I was also asked to assist the development and implementation of the safety program at the City of Hereford water department.
11/2004 to 01/2006
Distribution OperatorAtmos Energy － Hereford, TX
I installed, maintained, and repaired mains, services, meters and regulators.
I turned meters off and on as necessary due to customer requests, leak investigations, and delinquency operations.
I operated and maintained heavy equipment and specialized tools in order to maintain local service and C&M operations.
I read meters and worked service orders as necessary.
Assisted in providing barricades and channelization at worksites in accordance with state and federal regulations in addition to company standards.
I assisted with the investigation and resolution of L&U.
I designed and helped implement a program, in conjunction with the local MIC, an initiative to replace most master meters on the Atmos triangle.
I was a first responder, member of the respiratory protection team, and a safety team lead.
03/2003 to 11/2004
Sr. Construction OperatorAtmos Energy － Littlefield, TX
I helped facilitate the repair, installation and abandonment of mains, services, meter loops, meters, regulator stations and cathodic protection facilities.
I acquired and maintained a class A CDL and appendix C welding certification.
Operated and maintained heavy equipment and specialized tools including backhoe, forklift, dump truck, welder, cutting torch, and poly fusion equipment.
I was SCBA certified and safety team lead.
I also helped facilitate the repair of all outstanding irrigation leaks during the irrigation leak repair initiative.
Education and Training
High school diplomaLittlefield High School － Littlefield, TX
Associates of Science: BusinessHoward College － Big Spring, TXBusiness I graduated Suma Cum Laude GPA: 3.945 I was awarded a commended Certificate of Achievement and the outstanding Accounting Student award.
*I was inducted to the Phi Theta Kappa academic honors fraternity.
First aid, CPR & AED certification Currently maintain a class A CDL DOT 192 training NFPZ 54 National Fuel Codes training CSS trainer/instructor Smith System ad-hoc instructor SGA 192 Codes training ITS Instructor
community relations, First aid, forklift, irrigation, regulatory compliance, natural gas, surveys, welder, welding