Detail-oriented Operations Supervisor exhibiting excellent communication, problem solving and strategic planning skills. Passionate about helping others.
Supervised 15-25 dispatchers at an emergency call center serving a population of 900,000 with a call volume 2,000-3,000 calls per day.
Served on the CAD implementation team through inception, RFP process, development, training, production. Continued involvement with trouble reporting, resolution, and ongoing training.
Facilitated onboarding of new employees by scheduling training, answering questions, processing reviews.
Initiated State (OAA) Accreditation process for law enforcement agency. Developed initial plan, budgetary requirements, outlines, strategic plan, Commissioner involvement, etc.
Developed Annual Report profiling budgetary allocation, agency training goals/outcomes, staffing needs, crime analysis, case involvement, etc. in accordance with City projections and specifications. Forecasted for next fiscal year.
Serving as chairperson for police dispatch committee encompassing policy change, adherence, and quality assurance in calls and response.
Supervise 15-25 dispatchers in a 24/7 emergency call center, monitor operations quality control; facilitate coach-trainee teams documenting progress, deficiencies and outlining plans of action; perform incident command coordination; troubleshoot CAD, technical, and mechanical issues; act as after hours fire liaison; receive, investigate, and resolve citizen and user complaints; manage bureau facilities to ensure proper functioning; lead nightshift Public Information Officer; Chair of Police Dispatch Committee; Chair of Employee Recognition Committee; participant in the Regional Supervisor Consortium; participant in the VCAD Committee; community outreach
Supervised 5-7 dispatchers in a 24/7 emergency call center; ensured compliance with standard operating procedures; facilitated coach/trainee teams, reviewing performance noting progress and deficiencies; maintained schedules, sick time usage, overtime, vacation requests, etc.; managed facility needs in regard to proper functioning, security and safety, troubleshooting equipment failure, etc.; participated on the County Marine Response Committee; Peer Support Team Member
Implemented Accreditation through OAA; coordinated training for agency officers; developed Department Annual Report; facilitated community policing meetings; presenter for County Council; department liaison for County Police Agency forum; participated in UASI Grant implementation, budgeting, forecasting, planning, etc.; community outreach and education; grant research and authoring.
Emergency Calltaker/Dispatcher; Lead worker; Coach; instructor in academies; processed 911 and non-emergent calls; operated the radio and CAD to maintain status and updates for emergency responders; peer support team member; maintained scheduling assignments.
Processed 911 and non-emergent calls; coach in on the job training environment for new hires; instructor in classroom academy for new hires; Lead Worker in supervisory capacity when acting supervisor was absent, peer support team member; employee recognition committee member.
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