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Operations Supervisor Resume Example

Resume Score: 90%

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OPERATIONS SUPERVISOR
Professional Summary

Organized Supervisor with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Accomplishments
  • Supervised team of 35 staff members.
  • Collaborated with team of 10 in the development of Successful product launch. 12 million annual sales
  • Assisted in culture change
  • Attaining 100% on time delivery for a 12 month period
  • Implemented training matrix
  • Became strategic partner with customers
  • Implemented robotics and reduce (repurposed) labor by 10%
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
Skills
  • Staff Management
  • Sales Goals
  • Performance Appraisals
  • Product Knowledge
  • Troubleshooting Technical Issues
  • Customer Complaint Resolution
  • Quality Management
  • Daily Workflow Improvement
  • Safety processes and procedures
  • Employee Evaluation
  • Performance improvement
  • Staff education and training
  • Technical Support
  • Technical knowledge
  • Operations monitoring
  • Quality control
  • Troubleshooting skills
  • Packing and shipping proficiency
  • Heavy machinery safety
  • Key performance indicators
  • Team Oversight
  • Scheduling
  • Budgeting
  • Sales
Work History
Operations Supervisor , 11/2011 to 10/2020
Company Name – City, State
  • Maximized efficiency by removing safety hazards and debris from work areas.
  • Completed special cuts, including groves and bevels, to produce desired looks.
  • Documented counts and sorted finished work to promote easy access for shipping or additional processing.
  • Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
  • Worked with Engineering to create prototypes of new designs and training materials.
  • Implemented new working processes which delivered continued improvements.
  • Identified stock imperfections, assigned grades and noted production concerns based on Aql inspections.
  • Worked with Engineering to create prototypes of new designs and training materials.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Assisted Hr and Plant management with new hire processing and existing training programs.
  • Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Led team of 30+ members while providing exceptional customer service.
  • Cross-trained and provided back up for customer service managers.
  • Initiated timely response to emails, voicemails and written correspondence.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Provided constructive criticism regarding quality assurance on collections team phone calls.
  • Positioned as go-to person for up to 100 staff members, troubleshooting complex administrative and training issues promptly.
  • Partnered with managers to identify and capitalize on sales trends and brand initiatives.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Measured customer support success with clear metrics to attain 100 % of 98 % goal.
  • Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
  • Adhered to rigorous standards for customer service, merchandising and operational safety.
  • Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
  • Molded team and embraced change to adapt within dynamic market.
Operations Supervisor, 12/2020 to Current
Company Name – City, State
  • Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Performed root cause analysis in deficient areas to identify and resolve central issues.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
  • Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
  • Monitored supply chain and managed all logistics functions for company.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Motivated and trained employees to maximize team productivity.
  • Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Eased team transitions and new employee orientation through effective training and development.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Associate of Applied Science: Business Administration, 06/2016
Jackson Community College - City, State
Journey Man: Computer Numerically Controlled (CNC) Machinist Technology, 01/2011
The Academy For Manufacturing Careers - City
Bachelor Of Applied Science: Skilled Trades, Expected in 11/2021
Siena Heights University - City, State
Certifications
  • First Aid/CPR Certification
  • Lean yellow belt
  • Work life skills
  • Neurolinguistics training
  • Gd&t
  • Solid works

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Jackson Community College
  • The Academy For Manufacturing Careers
  • Siena Heights University

Job Titles Held:

  • Operations Supervisor

Degrees

  • Associate of Applied Science : Business Administration , 06/2016
    Journey Man : Computer Numerically Controlled (CNC) Machinist Technology , 01/2011
    Bachelor Of Applied Science : Skilled Trades , Expected in 11/2021

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