Operations Supervisor Resume Example Company Name

OPERATIONS SUPERVISOR

Professional Summary

Organized Supervisor with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Accomplishments

Supervised team of 35 staff members.
Collaborated with team of 10 in the development of Successful product launch. 12 million annual sales
Assisted in culture change
Attaining 100% on time delivery for a 12 month period
Implemented training matrix
Became strategic partner with customers
Implemented robotics and reduce (repurposed) labor by 10%
Used Microsoft Excel to develop inventory tracking spreadsheets.

Skills

Staff Management
Sales Goals
Performance Appraisals
Product Knowledge
Troubleshooting Technical Issues
Customer Complaint Resolution
Quality Management
Daily Workflow Improvement
Safety processes and procedures
Employee Evaluation
Performance improvement
Staff education and training

Technical Support
Technical knowledge
Operations monitoring
Quality control
Troubleshooting skills
Packing and shipping proficiency
Heavy machinery safety
Key performance indicators
Team Oversight
Scheduling
Budgeting
Sales

Work History

Operations Supervisor , 11/2011 to 10/2020
Company Name – City, State

Maximized efficiency by removing safety hazards and debris from work areas.
Completed special cuts, including groves and bevels, to produce desired looks.
Documented counts and sorted finished work to promote easy access for shipping or additional processing.
Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
Worked with Engineering to create prototypes of new designs and training materials.
Implemented new working processes which delivered continued improvements.
Identified stock imperfections, assigned grades and noted production concerns based on Aql inspections.
Worked with Engineering to create prototypes of new designs and training materials.
Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Assisted Hr and Plant management with new hire processing and existing training programs.
Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.
Facilitated training for associates through daily coaching and regular performance appraisals.
Mentored and guided employees to foster proper completion of assigned duties.
Led team of 30+ members while providing exceptional customer service.
Cross-trained and provided back up for customer service managers.
Initiated timely response to emails, voicemails and written correspondence.
Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Provided constructive criticism regarding quality assurance on collections team phone calls.
Positioned as go-to person for up to 100 staff members, troubleshooting complex administrative and training issues promptly.
Partnered with managers to identify and capitalize on sales trends and brand initiatives.
Built strong relationships with customers through positive attitude and attentive response.
Measured customer support success with clear metrics to attain 100 % of 98 % goal.
Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
Adhered to rigorous standards for customer service, merchandising and operational safety.
Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
Molded team and embraced change to adapt within dynamic market.

Operations Supervisor, 12/2020 to Current
Company Name – City, State

Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.
Created and implemented strategies for improving operational efficiency and accuracy.
Performed root cause analysis in deficient areas to identify and resolve central issues.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
Monitored supply chain and managed all logistics functions for company.
Encouraged and promoted ideas aligned to business needs and benefits.
Motivated and trained employees to maximize team productivity.
Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
Monitored daily and weekly key performance indicators to maintain on-track status.
Eased team transitions and new employee orientation through effective training and development.
Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

Associate of Applied Science: Business Administration, 06/2016
Jackson Community College - City, State

Journey Man: Computer Numerically Controlled (CNC) Machinist Technology, 01/2011
The Academy For Manufacturing Careers - City

Bachelor Of Applied Science: Skilled Trades, Expected in 11/2021
Siena Heights University - City, State

Certifications

First Aid/CPR Certification
Lean yellow belt
Work life skills
Neurolinguistics training
Gd&t
Solid works

Resume Overview

School Attended

Jackson Community College
The Academy For Manufacturing Careers
Siena Heights University

Job Titles Held:

Operations Supervisor

Degrees

Associate of Applied Science : Business Administration , 06/2016
Journey Man : Computer Numerically Controlled (CNC) Machinist Technology , 01/2011
Bachelor Of Applied Science : Skilled Trades , Expected in 11/2021

Operations Supervisor Resume Example

Resume Score: 90%

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