Operations Supervisor Resume Example
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OPERATIONS SUPERVISOR
Professional Summary
Organized Supervisor with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Accomplishments
- Supervised team of 35 staff members.
- Collaborated with team of 10 in the development of Successful product launch. 12 million annual sales
- Assisted in culture change
- Attaining 100% on time delivery for a 12 month period
- Implemented training matrix
- Became strategic partner with customers
- Implemented robotics and reduce (repurposed) labor by 10%
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Skills
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Work History
Operations Supervisor , 11/2011 to 10/2020
Concord Hospitality – Akron , OH
Concord Hospitality – Akron , OH
- Maximized efficiency by removing safety hazards and debris from work areas.
- Completed special cuts, including groves and bevels, to produce desired looks.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
- Worked with Engineering to create prototypes of new designs and training materials.
- Implemented new working processes which delivered continued improvements.
- Identified stock imperfections, assigned grades and noted production concerns based on Aql inspections.
- Worked with Engineering to create prototypes of new designs and training materials.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Assisted Hr and Plant management with new hire processing and existing training programs.
- Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Mentored and guided employees to foster proper completion of assigned duties.
- Led team of 30+ members while providing exceptional customer service.
- Cross-trained and provided back up for customer service managers.
- Initiated timely response to emails, voicemails and written correspondence.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Provided constructive criticism regarding quality assurance on collections team phone calls.
- Positioned as go-to person for up to 100 staff members, troubleshooting complex administrative and training issues promptly.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Built strong relationships with customers through positive attitude and attentive response.
- Measured customer support success with clear metrics to attain 100 % of 98 % goal.
- Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
- Adhered to rigorous standards for customer service, merchandising and operational safety.
- Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
- Molded team and embraced change to adapt within dynamic market.
Operations Supervisor, 12/2020 to Current
Concord Hospitality – Clearwater Beach , FL
Concord Hospitality – Clearwater Beach , FL
- Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Performed root cause analysis in deficient areas to identify and resolve central issues.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
- Monitored supply chain and managed all logistics functions for company.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Motivated and trained employees to maximize team productivity.
- Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Eased team transitions and new employee orientation through effective training and development.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Associate of Applied Science: Business Administration, 06/2016
Jackson Community College - City, State
Jackson Community College - City, State
Journey Man: Computer Numerically Controlled (CNC) Machinist Technology, 01/2011
The Academy For Manufacturing Careers - City
The Academy For Manufacturing Careers - City
Bachelor Of Applied Science: Skilled Trades, Expected in 11/2021
Siena Heights University - City, State
Siena Heights University - City, State
Certifications
- First Aid/CPR Certification
- Lean yellow belt
- Work life skills
- Neurolinguistics training
- Gd&t
- Solid works
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Resume Overview
School Attended
- Jackson Community College
- The Academy For Manufacturing Careers
- Siena Heights University
Job Titles Held:
- Operations Supervisor
Degrees
- Associate of Applied Science : Business Administration , 06/2016
Journey Man : Computer Numerically Controlled (CNC) Machinist Technology , 01/2011
Bachelor Of Applied Science : Skilled Trades , Expected in 11/2021
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