Operations Supervisor with strong ability to work within teams and multi-task projects under strict deadlines.
Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships.
Meticulous attention to detail
Training and development
Conflict resolution techniques
Excellent time management
Coached and developed funding team, which became one of the top teams in overall quality within Jacksonville location.Received an internal audit score of 98.9%.
Planned, directed, coordinated and assigned manpower to efficiently meet production requirements.
Compiled and synthesized relevant business data such as financials, performance, AUM and headcount forecasts.Managed the day-to-day tactical and long-term strategic activities within the business. Coached and mentored staff members by offering constructive feedback and taking interest in their long-term career growth.
Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives.
Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes.Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.Manipulated data using pivot tables, pivot charts and macros.Developed metrics used to determine inefficiencies and areas for improvement.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Scheduled and directed staff in daily work assignments to maximize productivity.Minimized loss and misuse of equipment through proper restaurant supervision and staff training.Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Women's Leadership Development Program
First Coast Diversity Council
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