operations specialist resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Experienced in logistics operations and supply chain solution as well as the ocean shipping and knowledge of the export business. Coordinate with 3rd party logistics providers, shipping lines and transport companies on continuous improvement process to help reduce costs and improve service. Efficient air import agent in freight forward. Industry knowledge and critical thinking to adapt process and create solutions in response to challenges both internally and externally. In addition, sound knowledge of airline operations and effective customer service strategies. Capable of checking in passengers and conducting security screenings. Managing large amounts of inbound and outbound calls in a timely manner and provide helpful solutions. Collaborative and friendly with the ability to go the extra mile to ensure customer satisfaction

  • Honest, & excellent, verbal and Written Communication skills
  • Work well in a team environment
  • Excellent follow up with customers and the network
  • Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
  • Strong organizational skills, especially in high-pressure situations
  • Dependable- can work without supervision; and maintained a work-from home role.
  • Demonstrated accuracy & attention to detail
  • Experienced with using relevant software programs to track deliveries
  • Project Management
  • Risk Mitigation
  • Planning and Coordination
  • Logistics Management
  • Customer Service
  • Complaint Resolution
  • Delivery Tracking
  • Call Controlling
  • Call Documentation Skills
  • Database Research
  • Inbound Phone Call Management
  • Quality Assurance Controls
  • Training and Development
  • Account Updating
  • Call Control Skills
  • Interpersonal Skills
  • Data Entry
  • Technical Troubleshooting
  • Answering Questions
  • Communicating With Clients
  • Sales force, maestro, tableau Zen, dock n roll, Cuslink, EZ customs, iCap CBP importing and exporting filing CRM System Expert
05/2021 to 05/2022
OPERATIONS SPECIALIST Albertsons Companies Shreveport, LA,
  • Manage the export process from start to finish, ensure clients have the right quotes/pricing for their shipments, follow through the process of getting shipments ready for export, this includes ensure all shipments are fully cleared by US customs, Fumigation are done and documentation are correctly done
  • Use the most appropriate method of communication when the first point of contact being for all customers
  • Develop and maintain effective working relationships with key customers to develop more business opportunities
  • Liaise with customers to obtain information to ensure correct measures are in place and all customer needs are met
  • Liaise with Customers, Custom agents and Operations’ Departments ensuring all documents are received within the designated time frame
  • Completed various reports and analyzed each report to decide where improvements could be made.
  • Liaise between Shipping lines, Forwarders and third-party agents to obtain up to date shipment information
  • Ensure customers are fully informed of the progress of their shipments
  • Provide transport companies with the relevant information to ensure customer delivery requirements are met.
  • Identified operational and performance issues and worked with managers to resolve concerns.
  • Reduced process lags and trained team members on best practices and protocols.
  • Analyzed operational performance to identify pain points and provided actionable solutions to management.
  • Trained, mentored and motivated employees to maximize team productivity.
06/2019 to 05/2021
  • Directed inbound and outbound logistics operations, such as transportation or warehouse activities, safety performance, and logistics quality management
  • Dispatches information to service providers to schedule shipment movement
  • Monitors service levels to ensure external carriers meet service requirements
  • Monitor shipping team members to assure best practices are followed in all aspects of warehouse operations inputs shipping confirmations and print bills of lading
  • Coordinated daily activity to track and analyze location, movement of pharmaceutical products, and appropriate packaging for hospitals, labs and other medical facilities
  • Ensure all samples arrived at patient’s resident, hospitals, medical facilities in a timely manner.
  • Prioritized work based on business demands and freight delivery times.
  • Evaluated problematic conditions to resolve issues and optimize service levels.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Navigated through computer systems to review information and respond appropriately to callers.
06/2017 to 06/2019
AIR IMPORT AGENT (TEAM LEAD) Delta Global Services City, STATE,
  • Analyzed departmental documents for appropriate distribution and filing
  • Handling all import process, prepping flights for all shipments
  • Preparing legal documents necessary for customs clearance of cargo shipped
  • Contacting consignee, brokers, freight forwarders informing them about their shipment, last free day of shipment, collect charges due, import fee, flight details, (AMS info) nominations
  • Coordinating with authorized agents for picking up and deliver shipment to clients
  • Ability to take important decisions independently and professionally
  • Prepare all documents for the warehouse, truck transfers, (import & export) direct delivery
  • Filing documents, reply to emails, assign payments to various freight forwarders' account, contact customs for escort
  • Verified data integrity and accuracy.
  • Trained and supervised new employees to promote overall team productivity and consistent service.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Met and communicated with vendors to monitor product shipments, prices and backorders.
  • Set and managed performance benchmarks for call center employees.
05/2015 to 05/2017
  • Operated computerized system to handle ticketing and check-ins.
  • Assisted passengers with reservations, ticketing and adjustments to itinerary.
  • Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients.
  • Searched and confirmed travel reservations for customers.
  • Responded promptly to clients regarding visa, passport and security inquiries.
  • Processed credit and debit payments and handled confidential information with discretion.
  • Maintained updated knowledge of airline regulatory requirements and industry standards for client support.
Education and Training
Expected in 06/2019 to to
Associate of Science: Operations Management
Expected in to to
Queensborough Community College of The City University of New York - Oakland Gardens, NY
Additional Information

Pixie vacation travel consultant

Role Description

  • Plan and sell transportations, accommodations, insurance and other travel services
  • Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations
  • Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers
  • Book transportation, make hotel reservations and collect payment/fees
  • Use promotional techniques and prepare promotional materials to sell itinerary tour packages
  • Deal with occurring travel problems, complaints or refunds
  • Collaborate with team members to receive updated information on Disney and Universal parks to inform clients of any changes and update their booking and reservations accordingly.
  • Attend travel seminars to remain updated with tourism trends
  • Enter data into our software and maintain client files
  • Network with tour operators
  • Maintain statistical and financial records
  • Meet profit and sales targets

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Resume Overview

School Attended

  • Queensborough Community College of The City University of New York

Job Titles Held:



  • Associate of Science
  • Some College (No Degree)

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