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AXA ASSISTANCE USA - Operations Shift Lead Resume Example

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OPERATIONS SHIFT LEAD
Summary
Highly motivated, goal-oriented, energetic and reliable bilingual individual with strong customer service and administrative background is seeking full time position in a challenging environment. Great work ethics and resourceful person with high problem solving and learning capabilities.
Highlights
  • High customer service standards
  • Strong problem solving ability
  • Multi-channel contact center software
  • Conflict resolution proficiency
  • Devoted to data integrity
  • Troubleshooting skills
  • Proficient with Microsoft Office Suite
Accomplishments

Promoted to Operations Shift Lead In 2013.

Promoted to Senior Assistance Coordinator in 2010

Experience
Operations Shift Lead
May 2008 to Current AXA ASSISTANCE USA － Chicago, IL.
  • Provide international medical and travel assistance along with risk assessment and management for travelers from US and international customers.
  • Responsibilities include, receiving initial emergency related calls, assessing customers needs and providing international risk management and emergency response when needed.
  • Coordinating international medical assistance, medical repatriations and evacuations to countries with higher level of care when needed.
  • Verifying eligibility and applying benefits as well as providing benefits to US and international providers.
  • Working as a liaison between medical team and international hospitals and with employers and expatriates while traveling.
  • Assessing possible risk when traveling to countries under travel advisory, proving country profiles and VISA requirements when needed.
  • Coordinating travel.
  • Coordinating payment with corporate Credit Card and logging expenses.
  • Acting shift supervisor , assisting in training and orienting new employees.
  • Taking escalated cal.
Recruiter
September 2006 to February 2008 UNISTAFF － Chicago, IL.
  • Seasonal position, recruiting potential employees and searching for the most adequate position for them.
  • Requested potential employees fill out applications.
  • Reviewed applications and conducted interviews with potential employees.
  • Received incoming calls from both employees and customers.
  • Received request from customers for temps and called employees.
  • Conducted follow up calls with both customers and employees.
  • Filled log for each request for temps.
  • Filed applications, made copies and verified social security numbers and that all applications were complete.
  • Distributed checks to employees.
Customer Service Representative I
July 2004 to May 2006 PEOPLES ENERGY － Chicago, IL.
  • Received incoming calls on both English and Spanish lines from Peoples Energy gas customers.
  • Updated customer's information.
  • Documented customers account.
  • Reviewed and discussed account information, balances and general inquiries with customers.
  • Listened to their concerns and questions and assisted them.
  • Received calls from potential customers.
  • Processed applications for new gas services, cut off request, transfer of service request and request for repairs to gas lines.
  • Received emergency calls for potential gas leaks among other emergencies, also attended TTY line.
  • Kept log of emergency calls.
  • Scheduled appointments for cutoff, turn on and service transfers.
  • Processed credit card payments over the phone.
Mortgage Loan Processor
March 2003 to June 2004 LMC MORTGAGE － Chicago, IL.
  • Mortgage loan processor.
  • Opening loan files, pulling and reviewing credit reports.
  • Verifying that documentation provided by loan officers and borrowers matches loan application.
  • Running loan files thru automated underwriting.
  • Preparation and submission of complete application packages to lenders.
  • Constant communication with all interested parties (borrowers, loan officers, underwriters, attorneys, Title Company, etc.).
Broker Assistant
March 1999 to March 2003 CASA PEREZ REAL ESTATE － Chicago, IL
  • Screening and directing phone calls and mail.
  • Scheduling appointments with potential real estate buyers and sellers.
  • Keeping track of scheduled closing and commitment dates.
  • Registering escrow and keeping track of earnest money.
  • Receipt of rents.
  • Translation and assisting Notary Public.
  • Greeting customers and assisting them with their needs.
Education
International Business, 1993 UNIVERSIDAD AUTONOMA DE LA LAGUNA
High School degree : 1990 UNIVERSIDAD AUTONOMA DE COAHUILA
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Resume Overview

Companies Worked For:

  • AXA ASSISTANCE USA
  • UNISTAFF
  • PEOPLES ENERGY
  • LMC MORTGAGE
  • CASA PEREZ REAL ESTATE

School Attended

  • UNIVERSIDAD AUTONOMA DE LA LAGUNA
  • UNIVERSIDAD AUTONOMA DE COAHUILA

Job Titles Held:

  • Operations Shift Lead
  • Recruiter
  • Customer Service Representative I
  • Mortgage Loan Processor
  • Broker Assistant

Degrees

  • International Business , 1993
    High School degree : 1990

Where can I find a AXA ASSISTANCE USA Operations Shift Lead resume example in Chicago, Illinois ?

This is an actual resume example of a Operations Shift Lead who works in the Call Center Industry. LiveCareer has 204636 Call Center resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.

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