Passionate, ambitious business professional with 10+ years experience in overseeing individual and multi-branch operations. Familiar with reviewing business needs and developing necessary workflow systems. Possesses the ability to lead, motivate and energize teams to meet business demands with exceptional service. Desires a role that utilizes my skills and abilities in an organization that can provide me immense opportunities grow intellectually, technically and professionally in concurrence with the organization's goals and objective.
Complex problem solving
Excellent communication skills
Process improvement strategies
Motivational leadership style
Strong interpersonal skills
Service quality improvement
Develop, manage and monitor branch goals, ensure that service is delivered according to STCU's established standards. Promoted dynamic, positive and memorable member experiences. Grew loans and deposits year over year and in two years almost tripled net income by adjusting product mix. Developed and coached team members to ensure that the branch met or exceeded daily, monthly, quarterly and yearly forecasts. Wrote performance reviews and provide disciplinary action when necessary. Interviewed, hired and mentored team members. Developed several team members to leadership positions or to areas of passionate pursuit. Assist branch with member concerns, maintain a team atmosphere of professionalism and quality service to internal and external members.
Previous positions held at this organization: Teller II (Mar 2003-Dec 2007), Branch Manager I, Assistant Branch Manager II - Tellers
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