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Operations & Product Manager Resume Example

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OPERATIONS & PRODUCT MANAGER
Summary

Dedicated and organized Manager across different platforms as an effective leader with over 10 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management, and process improvement. Effective and loyal cross-functional communicator and problem solver seeking to leverage background into operations, product, or a management role with a progressive organization.

Skills
  • Scheduling
  • Operations
  • Brand building
  • Research and trend analysis
  • Retail Marketing
  • Product Launch
  • Customer Relationship Management (CRM)
  • Tactical planning
  • Creating store processes
  • Daily store activities
  • Store merchandise management
  • Pricing knowledge
  • Business understanding
  • Multi-tasking strength
  • Sales experience
  • Planning and coordination
Experience
Operations & Product Manager, Nike, July 2017-CurrentSan Clemente, CA
  • Managed daily operations, including supervising multiple team members across all store locations.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Devised business and technology strategies to create performance metrics, reporting and analysis systems in support of investigative operations.
  • Resolved issues, including challenges regarding consumer and employee relations, vendors, and company issues.
  • Supported corporate committee and generated status update reports on strategy and initiative effectiveness while offering corrective actions.
  • Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Liaised with buyers and sellers to coordinate appropriate allocation process's to benefit consumer demographics.
Store Manager, PacSun, May 2014-May 2017Westminster, CA
  • Achieved sales quota and stretch goals by optimizing consumer satisfaction and stream line procedures.
  • Conducted quarterly staff evaluations and determined staff promotions and corrective action procedures as necessary.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Coordinated sales reports, reconciled accounts and made bank deposits.
  • Delivered excellent customer service and adheredto all standard practices, maximizing sales and minimizing shrinkage.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Created attractive store displays to generate customer interest and boost sales.
  • Interviewed, hired, supervised and trained all employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Completed series of training sessions to advance from Assistant Manager to Store Manager.
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
Manager/Buyer, Uptown Cheapskate, January 2013-May 2014Lake Forest, CA
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
  • Decreased costs significantly by negotiating with vendors and suppliers for better prices.
  • Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Product Manager, Club Urban, March 2012-January 2013Lake Forest, CA
  • Directed market planning and research to identify new business opportunities.
  • Created product promotion plans and marketing initiatives to increase brand awareness.
  • Recommended product changes to enhance customer interest and maximize sales.
  • Modernized products based on consumer feedback and market analysis to increase sales and expand product offering.
  • Liaised with professionals across different marketing functions in support of increased market share.
  • Collaborated with marketing team and functional management to achieve business and marketing strategy objectives.
  • Devised global market segment strategy by partnering with colleagues to craft high-impact market campaigns and support new product launches.
Education and Training
Associate of Applied ScienceBusiness Management, , , Orange Coast College, , Costa MesaCAJuly 2011
High School DiplomaGeneral Education Dana Hills High School, Dana Point, CA
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Resume Overview

Companies Worked For:

  • Nike
  • PacSun
  • Uptown Cheapskate
  • Club Urban

School Attended

  • Orange Coast College

Job Titles Held:

  • Operations & Product Manager
  • Store Manager
  • Manager/Buyer
  • Product Manager

Degrees

  • Associate of Applied Science
    High School Diploma

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