Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Profile
Dedicated Operations and Procurement Manager with almost 9 years of experiences in data center industry.  Effective leader with proven track of leading a team to successfully streamline operations, cut cost, and increase productivity.  Assertive and enthusiastic, with high interpersonal skills and unsurpassed work ethic.
  • Strategic Planning
  • Procedure Development
  • Process Improvement
  • Analytical
  • System implementation
  • Negotiation Expert
  • Inventory Control
  • Relationship building
  • Team building
  • Troubleshooting and problem solving 
Relevant Experience
  • Cut operating expenses by 25% since I've started to manage the operation.
  • Reduce products cost by negotiating and sourcing new vendors and suppliers year over year.
  • Cut inventory by 30% while improving on-time delivery by performing inventory analysis monthly and building close relationship with freight forwarders.
  • Created critical KPIs to track and improve order processing time, and lower RMA and customer issues.
  • Multiple awards for performance.
01/2015 to Present Operations & Procurement Manager Performance Team | Perris, CA,
  • Manage day to day operations for our extremely busy operation and procurement department.
  • Plan and prioritize shipments, both domestic and international, to meet customer's request of delivery in a cost effective manner.
  • Monitor open orders and work with various departments to resolve any arise issues to ensure timely delivery and invoices.
  • Generate various reports to monitor and keep track of sales, operations, and procurement KPIs.
  • Identify, develop, and implement processes to improve operation flow among all departments efficiently.
  • Develop flow chart and procedures for various areas within procurement and operations.
  • Assist to establish internal process for transactions among our new oversea locations and our headquarter.
  • Develop procedures for professional service sector and managed material flow through out each project.
  • Review SOW and contract of professional services projects and ensure materials are correctly purchased and delivered in a timely manner.
  • Manage service materials flow through out each project.
  • Audit, calculate labor hours, expenses, and invoice for managed services projects.
  • Manage inventory by generating, reviewing and analyze monthly inventory report to plan inventory replenishment.
  • Manage logistic for both domestic and international transactions.
  • Negotiate pricing and terms with freight carriers.
  • Participate in monthly manager meeting to plan and forecast sales as well as to address and offer solutions for problems within the organization.
  • Generate various reports to support management team in business decision.
  • Set quarterly goals/projects for department staffs and provide guidance to assist them with completion.
01/2010 to 12/2014 Warehouse Supervisor Bio-Techne | Tampa, FL,
  • Processed all sale orders which came through sale team or company's e-commerce sites in a daily basic.
  • Kept close track and provided updated orders status and shipments' delivery schedule to sale team daily and weekly.
  • Generated necessary documents for outgoing shipments, both domestic and international.
  • Worked with various freight carriers to arrange pickup and delivery on both inbound and outbound shipments efficiently in time and cost.
  • Monitored in-transit shipments and take action to resolve any issues that arise during transition to ensure timeliness delivery.
  • Handled RMA and EVAL.
  • Managed warehouse crew and temp workers, including planning their delivery route and scheduling them for service when needed.
  • Conducted quarterly inventory count and researched to resolve discrepancy.
05/2008 to 12/2009 Buyer Capital Insurance Group | Reno, NV,
  • Maintained good relationship with vendors and constantly searching for new vendors to improve company's performance and sales.
  • Negotiated pricing and special discount with vendors.
  • Processed purchase order and purchased needed items for resale.
  • Maintained and updated purchase order log.
  • Maintained and updated pricelists, vendor lists, forms, and other template documents.
  • Generated monthly purchase orders report.
  • Supported sale persons in seeking price and availability of needed items.
  • Provided all support and back-up to the sale team.
11/2004 to 05/2008 Escrow Coordinator/Administrative Assistant SILVERTREE LENDING, INC | City, STATE,
  • Assisted broker to oversee and manage all daily activities and operations of office.
  • Coordinated real estate agents, loan officers, escrow companies, and lenders to help to process and close loans smoothly.
  • Kept track of daily status of loan progression and reported to broker and real estate agents.
  • Supported loan officers and agents in seeking quotes and programs that best fit their clients' needs.
  • Maintained an efficient and seamless loan processing system and facilitated quick and responsive communications of all loan related information to respective real estate agents and borrowers, via telephone, e-mail, and face to face interaction.
  • Maintained good relationships with current lenders and constantly searching for new lenders and loan programs to improve company's performance and sales.
  • Managed front desk with multi-line phone.
  • Purchased office supplies.
  • Arranged office's meetings and events.
  • Made travel arrangements.
  • Assisted in preparation training programs, investment presentations, and sale reports.
  • Assisted in office's general accounting such as cutting checks and paying bills.
  • Developed, maintained, and updated company template documentations.
03/2004 to 11/2004 Technical Support Technician GREAT AMERICA | City, STATE,
  • Provided software and hardware support, PC support to entire theme park which included over 100 daily used computers.
  • Maintained and serviced computers, printers, cameras, and other machines.
  • Ran error checking software on a daily basis to test servers.
Expected in Bachelor of Science | Computer Science Math and Business Accounting SAN JOSE STATE UNIVERSITY, San Jose, CA GPA:
Computer Science Math and Business Accounting
Expected in | General education EVERGREEN VALLEY COLLEGE, San Jose, CA GPA:
General education
general accounting, analytical skills, approach, back-up, basic, clients, Excellent customer service, delivery, detail oriented, e-commerce, e-mail, English, fast, forms, hardware support, inventory, loan processing, materials, meetings, Excel, office, Outlook, PowerPoint, Microsoft Word, multi-tasking, PC support, cameras, presentations, pricing, printers, problem solving, processes, procurement, quick, fast learner, read, real estate, sales, scheduling, servers, telephone, phone, training programs, travel arrangements, typing skills, Vietnamese

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