Dedicated Operations and Procurement Manager with almost 9 years of experiences in data center industry. Effective leader with proven track of leading a team to successfully streamline operations, cut cost, and increase productivity. Assertive and enthusiastic, with high interpersonal skills and unsurpassed work ethic.
Troubleshooting and problem solving
Cut operating expenses by 25% since I've started to manage the operation.
Reduce products cost by negotiating and sourcing new vendors and suppliers year over year.
Cut inventory by 30% while improving on-time delivery by performing inventory analysis monthly and building close relationship with freight forwarders.
Created critical KPIs to track and improve order processing time, and lower RMA and customer issues.
Multiple awards for performance.
Operations & Procurement Manager01/2015 to CurrentMIRAPATH, INCCupertino, CA
Manage day to day operations for our extremely busy operation and procurement department.
Plan and prioritize shipments, both domestic and international, to meet customer's request of delivery in a cost effective manner.
Monitor open orders and work with various departments to resolve any arise issues to ensure timely delivery and invoices.
Generate various reports to monitor and keep track of sales, operations, and procurement KPIs.
Identify, develop, and implement processes to improve operation flow among all departments efficiently.
Develop flow chart and procedures for various areas within procurement and operations.
Assist to establish internal process for transactions among our new oversea locations and our headquarter.
Develop procedures for professional service sector and managed material flow through out each project.
Review SOW and contract of professional services projects and ensure materials are correctly purchased and delivered in a timely manner.
Manage service materials flow through out each project.
Audit, calculate labor hours, expenses, and invoice for managed services projects.
Manage inventory by generating, reviewing and analyze monthly inventory report to plan inventory replenishment.
Manage logistic for both domestic and international transactions.
Negotiate pricing and terms with freight carriers.
Participate in monthly manager meeting to plan and forecast sales as well as to address and offer solutions for problems within the organization.
Generate various reports to support management team in business decision.
Set quarterly goals/projects for department staffs and provide guidance to assist them with completion.
Warehouse Supervisor01/2010 to 12/2014MIRAPATH, INCCupertino, CA
Processed all sale orders which came through sale team or company's e-commerce sites in a daily basic.
Kept close track and provided updated orders status and shipments' delivery schedule to sale team daily and weekly.
Generated necessary documents for outgoing shipments, both domestic and international.
Worked with various freight carriers to arrange pickup and delivery on both inbound and outbound shipments efficiently in time and cost.
Monitored in-transit shipments and take action to resolve any issues that arise during transition to ensure timeliness delivery.
Handled RMA and EVAL.
Managed warehouse crew and temp workers, including planning their delivery route and scheduling them for service when needed.
Conducted quarterly inventory count and researched to resolve discrepancy.
Buyer05/2008 to 12/2009MIRAPATH, INCCupertino, CA
Maintained good relationship with vendors and constantly searching for new vendors to improve company's performance and sales.
Negotiated pricing and special discount with vendors.
Processed purchase order and purchased needed items for resale.
Maintained and updated purchase order log.
Maintained and updated pricelists, vendor lists, forms, and other template documents.
Generated monthly purchase orders report.
Supported sale persons in seeking price and availability of needed items.
Provided all support and back-up to the sale team.
Escrow Coordinator/Administrative Assistant11/2004 to 05/2008SILVERTREE LENDING, INCSan Jose, CA
Assisted broker to oversee and manage all daily activities and operations of office.
Coordinated real estate agents, loan officers, escrow companies, and lenders to help to process and close loans smoothly.
Kept track of daily status of loan progression and reported to broker and real estate agents.
Supported loan officers and agents in seeking quotes and programs that best fit their clients' needs.
Maintained an efficient and seamless loan processing system and facilitated quick and responsive communications of all loan related information to respective real estate agents and borrowers, via telephone, e-mail, and face to face interaction.
Maintained good relationships with current lenders and constantly searching for new lenders and loan programs to improve company's performance and sales.
Managed front desk with multi-line phone.
Purchased office supplies.
Arranged office's meetings and events.
Made travel arrangements.
Assisted in preparation training programs, investment presentations, and sale reports.
Assisted in office's general accounting such as cutting checks and paying bills.
Developed, maintained, and updated company template documentations.
Technical Support Technician03/2004 to 11/2004GREAT AMERICASanta Clara, CA
Provided software and hardware support, PC support to entire theme park which included over 100 daily used computers.
Maintained and serviced computers, printers, cameras, and other machines.
Ran error checking software on a daily basis to test servers.
Bachelor of Science: Computer Science Math and Business AccountingSAN JOSE STATE UNIVERSITYSan Jose, CAComputer Science Math and Business Accounting
General educationEVERGREEN VALLEY COLLEGESan Jose, CAGeneral education
general accounting, analytical skills, approach, back-up, basic, clients, Excellent customer service, delivery, detail oriented, e-commerce, e-mail, English, fast, forms, hardware support, inventory, loan processing, materials, meetings, Excel, office, Outlook, PowerPoint, Microsoft Word, multi-tasking, PC support, cameras, presentations, pricing, printers, problem solving, processes, procurement, quick, fast learner, read, real estate, sales, scheduling, servers, telephone, phone, training programs, travel arrangements, typing skills, Vietnamese