Operations Manager Regional Safety Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Committed and motivated with exceptional customer-relation and decision making skills. Strong work ethic, professional demeanor and great initiative. Excellent Operations, Office and Safety Experience.

  • Budgeting and forecasting
  • Risk analysis and management
  • Schedule management
  • Critical thinking and Attention to detail
  • Employee Recruitment, Orientation and training
  • PES Safeland and H2S Clear Certified Instructor
  • Prioritization, Organization and Time Management
  • Oilfield Safety Supervision, Company Policy and Procedure Compliance
  • Dot Compliance
  • Invoicing, Billing, Monthly Statements, and Daily Deposits
  • HR, AP, AR, Payroll, Bookkeeping, Insurance
  • Microsoft Office, Excel, Word, Outlook, Powerpoint, Publisher
  • Quickbooks, ADP, Oildex, SAP, Veriforce, Buildertrend
  • OSHA 10, OSHA 30, Air Gas, First Aid/CPR, Whiting and Hess Certifications.
Work History
02/2018 to 01/2021
Operations Manager/Regional Safety Manager Catholic Schools Georgetown, TX,
  • Implemented policies and standard operating procedures for continuous improvement.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
  • Reduced average contract expenses by 22% through aggressive negotiations with vendors.
  • Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
  • Evaluated upcoming program plans to forecast expected resource needs.
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 10-member management team with related direct reports.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
  • Partnered with vendors and suppliers to effectively manage and budget for over $100,000,000 in inventory.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 30%.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
  • Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques.
  • Developed and maintained relationships with oil and gas customers and suppliers through continual communication.
  • Responded to events, including network outages and issues related to circuits, websites, vendors and telecoms.
  • Boosted team performance with enhanced employee evaluation processes.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Planned and resourced personnel and logistics for 5 operations component exercises resulting in 100 personnel trained to act quickly in critical roles.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Developed project management roadmap to define project objectives, timelines and milestones.
02/2016 to 02/2018
VP Operations/Office Manager Gemini Resources Group, LLC City, STATE,
  • Worked closely with General Manager in supervision of daily operations.
  • Monitored employee performance, evaluations, identified safety issues and addresses operational needs.
  • Ensure company policies and procedures were strictly followed.
  • Handled all day to day operations including Billing, Payroll, Routing, sCheduling, DOT and State Dept of Education and Safety Compliance, A/R, A/P, Monthly Financial Reports, Payroll, Invoicing, Billing, Quickbooks (intuit and Pro), ADP, Oildex, Excel, Word, Windows, Publisher, Powerpoint, Buildertrend, Background Checks, prepared organizational budget, general ledger, monthly statements, quarterly reports, daily deposits, drug testing, recruitment and hiring of location employees.
  • Ensured all employees were up to date on certifications and licensing.
  • Ensured company vehicles were in properly working condition and daily DVI (pre and post trip) forms were submitted daily.
  • Cost control effectively managed P&L through business cycles.
  • Oversaw equipment rental and maintenance, credit cards, fuel cards, purchase orders and all other expenses for company to ensure company didn't exceed allotted budget.
  • Monthly analyzation where money and time could be saved.
  • Coordinated and maintained repairs for all equipment.
  • Maintained vendor and client relationships to remain in excellent standings.
  • Focused on providing analysis and applied results to improve business operations.
  • Contributed to delivery of discipline/department goals through personal efforts or through influence over team members.
  • Performed responsible and varied safety, security, loss prevention and environmental activities.
  • Development manpower requirements for dispatchers, supervisors, operators, laborers and evaluated structure revisions.
  • Developed procedure manuals for dispatch and other office personnel. Held routine meetings with employees to respond to service issues and keep employees abreast of customer or company changes and requirements.
  • Completed necessary daily and weekly reports for company and customer (standby report, vehicle maintenance report, manpower report, service quality/complaint and commendation report).
  • Tracked and maintained employee attendance system, work hours, vacation requests.
  • Monitored purchases of PPE.
  • Monitored and evaluated operation activities. Includes: revenue/cost data, total work hours, total pay hours, customer complaint data, accident data, road cell data and other operation related functions.
  • Recommended and disciplined operations personnel. Interviewed for open positions and completed customer complaint investigations.
  • Informed contact manager of potential risk within operations.
  • Implemented management policies and made decisions regarding proper enforcement.
  • Resolved customer/employee complaints.
  • Recommended actions to General Manager including personnel and discipline.
  • Developed procedure documents.
  • Developed desktop procedure manuals for each position.
  • Developed company handbook regarding policies and procedures to be followed, new company forms.
01/2009 to 02/2016
Office Manager/Payroll Clerk/Site Safety Supervisor Willbros Construction, LLC City, STATE,
  • Collaborated with contract management and optimized procedures at numerous sites with 100 + employees.
  • Monitored safety and assessed risk levels and mitigation strategies at industrial worksites and on construction jobs.
  • Directed recordkeeping and paperwork preparation in line with OSHA requirements.
  • Conducted new employee interviews, orientation and training, and provided ongoing monitoring and evaluation.
  • Inspected job sites and completed in-depth reports outlining safety concerns and corrective recommendations.
  • Conducted safety evaluations to recommend alternate safety procedures.
  • Assessed compliance of site operations, accuracy of forms and adequate employee notification for different policies.
  • Updated contract, project and crew leaders with daily status reports on observations and incidents.
  • Developed, implemented and trained on safety programs and injury prevention programs for 35 clients in oil and gas industry.
  • Resolved client and employee problems, improved operations and provided exceptional client support.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Maintained all payroll, health benefits, managed company rv park and motel.
  • Updated all company forms, employee lists, etc.
  • Handled all new hire and termination paperwork. Ordered and stocked all office supplies and inventory equipment.
  • Assisted with answering phones.
  • Payroll, health benefits, managed company RV park and motel.
  • Updated employee, truck pay, rv park, motel and job number listed on daily basis.
  • Developed purchase order system. Tracked and processed all purchase orders to keep down company expenses.
  • Handled new hire and termination paperwork.
  • Restructured and organized entire office and payroll department to ensure more professional, smooth running and productive operation.
  • Handled employee issues and resolved them in timely manner.
  • Ordered and stocked all office and safety supplies.
  • Ensured office remained clean on daily basis.
  • Issued, tracked and maintained all company fuel and credit cards to ensure there was no misuse by employees.
  • Handled all incoming and outgoing mail and packages on daily basis.
  • Communicated with superintendent's, foreman, operators, laborers and office personnel of policy changes.
  • Handled and resolved computer and telephone issues within Watford City Pipeline location.
  • Ran weekly payroll for 194 employees and distributed weekly paychecks. Ensured that total work hours were accurate.
  • Ensured all employees had correct and properly working PPE.
  • Assisted with getting permits and one calls.
  • Monitored safe work practice and compliance with all company policies and procedures.
  • Attended and directed plan of day(POD) and plan of task(POT) meetings on daily basis.
  • Conducted and completed jobsite safety audits.
  • Ensured all JSA's were filled out daily by foreman.
  • Performed complete investigations of all incidents, violations of policy, procedure and safe practice.
  • Worked closely with superintendent's and supervisors to monitor OSHA compliance and ensure that all employees were following all policies, procedures and safe practices while on job.
  • Monitored OSHA standards for any changes that need to be made aware to employees.
  • Ensured company always have PPE available to employees at all times.
  • Delivered training to employees when necessary or needed.
  • Ensured drug testing policy was strictly followed by all employees.
  • Prepared written incident reports and other activity report.
  • Always strived to make workspace more productive, safe and friendly environment.
  • Scheduled employees for any upcoming safety training and other certifications needed in oilfield.
07/1993 to 01/2009
Office Manager/Administrative Assistant Wash Works West City, STATE,


  • Managed team of 15 employees.
  • Facilitated ion-boarding of new employees by scheduling training and answering questions and processing paperwork.
  • Implemented innovative programs to increase employee loyalty and reduce employee turnover.
  • Oversaw implementation of new phone system which resulted in more cost effective service.
  • Ensured company offered safe working environment for customers and employees.
  • Hired and trained all employees.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Managed all interviews and pre-employment screening, drug testing and background checks.
  • Coordinated all activities for clerical personnel.
  • Analyze office operations and procedures, such as typing, bookkeeping, preparation of payroll, flow of correspondence, filing and requisition of supplies.
  • Evaluated office productions and revised procedures and devised new forms in order to improve efficiency of work flow.
  • Reviewed clerical and personal records to ensure completeness, accuracy, timelines and evaluated production/safety procedures.
  • Schedules employee work hours, resolved conflict and determined positions and salaries.
  • Evaluated production and safety procedures and policies.
  • Prepared organizational budget and monthly financial reports.
  • Managed all A/P and A/R for company.
  • Performed standard bookkeeping procedures, general ledger, monthly statements, quarterly reports, payroll, invoices and maintained billing records.
  • Managed daily bank deposits and cash register.
  • Processed all account invoices and contacts to customers.
  • Notarized documents.
  • Managed and setup customer charge accounts and files.
  • Experience with Microsoft Office, Word, Windows, Excel, Outlook, Publisher, PowerPoint, Quickbooks (Intuit and Pro).


  • Collaborated with supervisor to ensure smooth work flow and efficient organization operations.
  • Mail distribution, greeted customers, ran errands, responded to requests in timely manner and processed employee timesheets.
  • Ran daily and weekly reports from cash register.
  • Opened and closed customer accounts, explained rates and charges of service to customers.
  • Assisted with billing issues, received payments ion accounts, operated cash register.
  • Customer invoicing and data entry.
  • Dispatched drivers into wash bay.
  • Worked closely with supervisor on daily basis.
  • Composed and typed letters and other correspondence.
  • Ordered and stocked all supplies for company.
  • Accountable for all operations of busy office as Administrative Assistant.
  • Successfully trained staff in all office systems and database, policies and procedures while focusing on minimizing errors and generating superior results.
  • Assisted with payroll preparation and entered data into cumulative payroll documents.
  • Answered multiple phone lines, transferred called to corresponding departments, filed customer record and billed accordingly.
  • Demonstrated proficiencies in telephone, email fax and front desk reception within high volume environment.
Expected in 08/1993
High School Diploma:
Ronan High School - Ronan, Montana,

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Resume Strength

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Resume Overview

School Attended
  • Ronan High School
Job Titles Held:
  • Operations Manager/Regional Safety Manager
  • VP Operations/Office Manager
  • Office Manager/Payroll Clerk/Site Safety Supervisor
  • Office Manager/Administrative Assistant
  • High School Diploma

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