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Operations Manager (Housekeeping) Resume Example

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SJ
OPERATIONS MANAGER (HOUSEKEEPING)
Summary

Driven leader with 20 years of experience in business planning and oversight. Expert at coordinating relevant activities, creating policies and Procedures. Outgoing and enthusiastic leader able to manage and motivate various types of employees.

Focused and diligent Manager with over 20 years maintaining seamless business operations. Smoothly administer budgets, train staff and monitor procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance.

Focused Operations Manager bringin 20 plus years of experience in day-to-day business operations management. Adept at liaising with key clients, accounts and external business stakeholders to build rapport and drive retention. Ready to apply demonstrated ability to streamline processes to increase efficiency and reduce costs. Focused on promoting safety and productivity across multiple business lines. Advanced knowledge of applying trend analysis to create value for customers and profitability for company

Skills
  • Mergers and acquisitions knowledge
  • Staff training and development
  • Performance management
  • Client relationships
  • Team building
  • Staff development
  • Special operations capabilities
  • Warehouse operations understanding
  • Facility operations
  • Computer operations
  • Microsoft Office
  • Employee Training
  • Contract review and recommendations
  • Problem resolution
  • Conflict mediation
  • Team Building/Leadership
  • Flexible
  • Communication improvements
  • Business operations management
  • Basic housekeeping duties
  • Equipment operations expertise
  • communication skills
  • Customer Service
    • Experience
    Operations Manager (Housekeeping) / Company Name - City, State07/2010 - Current
    • Reduced operating budget annually by developing new inventory management process.
    • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
    • Conferred with subordinate managers each day to assess needs and optimize activities.
    • Inspected production areas to identify and correct unsafe or unauthorized practices.
    • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
    • Implemented policies and standard operating procedures and managed quality, customer service and logistics to implement improvements.
    • Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
    • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
    • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
    • Improved morale and management communication by creating employee recognition and rewards practices.
    • Facilitated timely and comprehensive audit preparations or inspections; conducted root cause analysis, observing and ensuring adherence with Corrective and Preventive Actions (CAPA) system procedures.
    • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
    • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
    • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
    Operations Manager (Nickelodeon Universe) / Company Name - City, State01/2000 - 07/2010
    • Recognized by management for providing exceptional customer service.
    • Improved operations by working with team members and customers to find workable solutions.
    • Collaborated with others to discuss new Operation opportunities.
    • Created agendas and communication materials for team meetings.
    • Provided excellent service and attention to customers when face-to-face or through phone conversations.
    • Earned reputation for good attendance and hard work.
    • Supported Human Resorces department by compiling paperwork and taking detailed meeting minutes.
    • Improved customer satisfaction by finding creative solutions to problems.
    • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
    • Performed site evaluations, customer surveys and team audits.
    Camp Snoopy / Company Name - City, State08/1992 - 07/2000
    • Operated attraction equipment precisely to concur with operational procedures.
    • Educated patrons on facilities, entertainment options and rules and regulations.
    • Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
    • Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
    • Checked seatbelts of all riders to maximize safety and manage risk.
    • Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
    • Trained new employees on ride operations, pointing out safety mechanisms and features.
    • Collaborated with peers to deliver consistent service and promote customer retention.
    • Assisted patrons with unloading and loading to remain compliant with safety regulations.
    • Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
    • Pulled down safety bars and secured riders according to specified attraction details.
    • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
    • Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
    • Interacted with Thousands guests per day with friendly, patient manner to deliver positive, fun experience.
    • Provided assistance by directing patrons to various parts of facility, specific events and landmarks.
    • Addressed numerous issues to patron satisfaction, escalating more critical problems to management.
    Education and Training
    University of Wisconsin- Superior - City05/1992Bachelor of Science: Broad Field Science
    • Minor in [Subject]Chemistry
    • Minor in [Subject]Biology
    Vermillion Community College - City05/1988Associate of Science: Science
    Additional Information

    Microsoft office Proficient

    Fantastic communication skills (written and verbal)

    Empathic Leader

    I coached in Lakeville youth Track and field for 8 years (2010-2018)

    I coached special Olympics 1 year

    Tutored at the Bloomington Adult learning Center (Math)

    Volunteered at Mary Hall in St. Paul (Homeless Shelter (2016))

    Feed My Starving Children (2014 and 2015)

    Played football Earned Academic All american in (1986)

    Ran Track and went to the Nationals in Odessa Texas in (1987)

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    Resume Overview

    School Attended

    • University of Wisconsin- Superior
    • Vermillion Community College

    Job Titles Held:

    • Operations Manager (Housekeeping)
    • Operations Manager (Nickelodeon Universe)
    • Camp Snoopy

    Degrees

    • University of Wisconsin- Superior - City 05/1992 Bachelor of Science : Broad Field Science
      Vermillion Community College - City 05/1988 Associate of Science : Science

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