American Airlines/American Eagle
Operations Manager Charlotte North Carolina- Principal Duties and Responsibilities: Managers must keep both the company goals and customer expectations in mind when overseeing daily operations.
Responsible to meet or exceed all performance goals.
Coach and provide career development to the staff.
Correct non-compliant behavior and impose disciplinary action as required.
Understand the corporate culture, policies and goals, and take measures to implement these into daily work routines.
Manage the operational activities of the department in accordance with established policies and procedures.
Manage a staff with varied duties to include Supervisors and Agents, Union and Non- Union Work Force.
Administrative duties include daily/weekly/monthly reports.
Enhanced training as a Cross trained multifunctional agent in Customer Service Enhancement, Ticketing, Reservations, Irregular Ops, Ramp and Fleet Operations including training in all aspects of QIK, DECS, Sabre and Shares operating systems, above and below the wing certified including background checks and security clearance for operations on the tarmac.
I am also a Cross Trained Specialist in Customer Service Specialist and a Ramp Specialist that is proficient in all aspects of the loading and unloading of passengers and cargo.
01/2006 to 02/2015
Plant ManagerWisco Steel Company － Kingsport, TN
Managed administrative employees and functions and ensures administrative processes are compliant with policies and procedures and governmental regulations.
Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity.
Plans, organizes, staffs, directs and controls specific day-to-day operations within the station or hub.
Responsible for assigning and managing employees to ensure the efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable).
Analyzes operational performance through direct observation, interpretation of reports and collaboration with others.Determines opportunities for improvement of key metrics and executes action plans to achieve results.
Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals.
Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters.
Investigates, resolves and/or escalates customer service issues, as appropriate.
Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with policies, procedures and other training requirements, including but not limited to training related to quality assurance, hazardous materials, and dock safety.
01/2003 to 01/2006
ICI Paints and Chemicals: Building Supervisor, Recruiter, Marketing, Planner and Operations Scheduler, Account Credit Team, Customer Service Representative, Delivery Coordinator and Inventory Management, End of Day, Month and Yearly Budget, Labor and Overtime reports and analysis including all aspects of Inventory Specialist, Inventory and Delivery Manager, Chemical Compound Mixer.
02/1995 to 02/2000
Walmart Area Director /Human ResourcesWalmart Corporate － Elizabethton, TN
Building Supervisor of over 400 Employees and 30 different departments, 24 Hour Supervisor on a rotating schedule, Scheduler, Recruiter, Planner, Marketing, Communications Specialist OSHA and Hazmat Trained, Employment Staffing Coordinator, Certified Trainer, Account Credit Supervisor, Shipping and Receivable Products Coordinator and Human Resources Contact.Accounts Payable, Accounts Receivable, administrative, Administrative duties, Budget, Coach, coaching, Credit, Customer Service, Customer Service Specialist, Delivery, Driving, employee relations, Equipment Maintenance, Hiring, hub, Human Resources, interpretation, Inventory, Inventory Management, Team Lead, managing, Marketing, materials, meetings, operating systems, Payroll, policies, processes, Profit, Project Management, Purchasing, quality, quality assurance, Recruiter, Sabre, safety, Sales, Sap, Scheduling, security clearance, Shipping, Staffing, Supervisor, Supply Chain, Trainer
Daily, Weekly and Monthly Reports targeting Cost and Sales Objectives.
02/1992 to 02/2000
Call Center ManagerCingular Wireless － Johnson City, TN
Hiring Coordinator, Customer Service Accounts
Team Lead, Customer Credit Purchasing Evaluation Team, Building Communications Supervisor Coach Agents on Call Matrix Goals.
Organizational LeadershipArizona State University － Tempe, AZ, USA
I am trained in multiple platforms and systems including , The Smith Safety Driving System, QIK, Sabre, POS, DECS, SAP, Microsoft Office Suites, Word , Excel, Power point and multiple disciplines related to the successful operation of our company.