High-energy Operations Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Additional responsibilities include evaluating employee performance, coaching and quality assurance for policies including compliance with Regulatory guidelines, specifically pertaining to the Bank Secrecy Act, Customer Identification Program (CIP) & Know Your Customer (KYC) requirements.
Manages and coordinates the operational activities for assigned functional areas/regions. Ensures quality service and effective operations support for all of the assigned internal and external customers. Accomplishes results through the effective management of staff that may range from lower level non-exempt through exempt level professionals. Administers corporate policies and procedures and ensures compliance with applicable laws and regulations. Participates in the review and recommendation of operational systems and procedures affecting assigned units, coordinating system conversions from an operations perspective.
This position requires the direct leadership of 12-14 Account Processing Specialists within a high volume processing business unit. This position is highly interactive, requiring the incumbent direct interaction with both the employees under their management as well as other internal and back office partners and peers. Additional responsibilities include evaluating employee performance, coaching and quality assurance for policies including compliance with Regulatory guidelines, specifically pertaining to the Bank Secrecy Act, CIP & KYC requirements. The incumbent will be responsible for the support of branch reporting and monitoring of a branch portfolio reviewing consistently for the mitigation of risk and fraud leading to potential financial losses and impact. The incumbent will assist with the facilitation of new employee training and procedure documentation for all new account application procedures
This position requires a review of new account applications to ensure proper identification is secured in addition to compliance with the Bank Secrecy Act and CIP policies for either approval or decline. Detection of Fraud, identify theft and suspicious activity is part of the daily work flow. In addition, an evaluation of the applicant's previous ChexSystem's and credit is made during the decision making process. Strong verbal and written communication skills are necessary for welcoming new customers to U.S. Bank for all approved accounts wither via phone or through email communication. This could include working with the customers to retrieve necessary documentation to complete the process.
Positions held from 1998-2009.
May 1998- May 1999- Customer Retention Specialist
May 1999- May 2000- Personal Banker
May 2000- May 2007- Inbound Sales Specialist
May 2007- April 2009- Customer Direct Home Equity Specialist
Job Titles Held:
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