operations manager resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Seasoned Operations Manager and talented leader with 15+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Has led multiple teams across various departments. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

  • Supply Chain Management
  • Management information systems
  • Project development and life cycle
  • Work flow planning
  • Policies and Procedures Implementation
  • Cost Reduction Strategies
  • Team Leadership
  • Business administration
  • Project Management
  • Cross-functional communications
  • Business Development
  • Operations management
  • Performance Evaluations
  • Distribution center management
  • Lean manufacturing and quality systems
  • Employee relations and conflict resolution
  • Data analysis
  • Staff Management
  • Microsoft Windows
  • Microsoft Office - Word, Excel, and PPT
Work History
10/2020 to 11/2022
OPERATIONS MANAGER Tallgrass Energy Partners, Lp Baney Trailer Park, NE,

I had the opportunity to lead an inbound operation across multiple shifts within an Amazon Fulfillment Center.

Duties included:

  • Supporting all safety programs and compliance to ensure safe work environment for all associates and managers
  • Leading and developing team of 3-7 Area Managers (front-line supervisors) and 100-300 hourly associates by embodying Amazon’s Leadership Principles
  • Acting as primary information source for team, maintaining compliance and consistency, and taking corrective action when needed
  • Mentoring, training, and developing teammates for career progression, performance improvement, and recognition purposes
  • Creating, communicating, and maintaining quality control policies and standard work procedures to Area Managers and associates
  • Proactively identifying and leading process improvement initiatives using Lean tools to delight customers
  • Building and delivering productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Operations Managers to balance labor
  • Evaluating performance objectives and metrics to determine inbound or outbound productivity requirements to achieve customer time, accuracy, and quality expectations
  • Partnering with other managers to share best practices across shifts and network
  • Serving as Incident Commander during site emergencies
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help company evolve and grow.
  • Worked in a matrix management environment with oversight of division-level managers, operations, sales, finance, human resources, safety, and compliance.
  • Spearheaded department training to enhance employee performance and boost employee productivity.
  • Directed initiatives to improve work environment, company culture, or overall business strategy.
  • Developed systems to track and log work issues.
  • Identified procedure or process changes required to improve performance and productivity.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Reviewed operations reports to understand numbers and trends.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Advanced productivity KPIs to achieve key business goals and objectives.
01/2012 to 10/2020

Responsible for the day-to-day duties of the business which included but not limited to:

  • Performing work estimates onsite and on the phone - usually anywhere from 15-20 per day
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills - was able to grow overall business production by 30% within five months
  • Project management – overseeing multiple projects from start to finish
  • Handling payroll & bookkeeping - Manage monthly and yearly P&L statements
  • Cultivated and managed relationships with contractors, subcontractors, vendors, real estate agents and brokers, and title companies
  • Met with project stakeholders on regular basis to assess progress and make adjustments. Was able to identify a problem that saved a client over $30k
  • Assigned tasks to associates, staffed projects, and updated all involved parties to enhance the optimal business flow
  • Handling of all bids
  • Maintaining and organizing the company’s significant documents
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Identified procedure or process changes required to improve performance and productivity.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
05/2014 to 07/2016
Preconstruction Coordinator Sheridan Construction City, STATE,
  • Led preconstruction and business development activities from receipt of invitation to bid or RFP/RFQ through submission deadline.
  • Wrote and designed all RFP/RFQ bids for projects ranging from 1 million to 80 million dollars.
  • Was able to increase bid short-list and win rate by 30-40%
  • Delegated to and set deadlines for respective staff members on topics that required specialized, technical knowledge
  • Generated leads through research, solicitation, and follow-up on future opportunities
  • Wrote, maintained, and updated project descriptions, industry topics, and staff biographies for use in preparing responses to RFP/RFQ
  • Those items were categorized and stored in a master electronic library
  • Regularly updated company database of subcontractors to support bidding activities
  • Supported business development activities
  • Organized and lead bi-weekly business development meetings
  • Prepared materials for both bi-weekly staff and business development meetings
  • Maintained and updated the bidding calendar and bid estimates’ status
  • Upon completion of a bid estimate or proposal, filed and archived all bidding documents
  • Communicated results of bid estimates and proposals to estimating team
  • Followed project through construction to completion
  • Upon completion of a project, responsible for close-out evaluation and survey with owner, architect, and project management team
  • Added to the website the completed project information, including photographs
  • Completed applications or submissions for industry recertification and awards
  • Lead marketing activities by maintaining current website information, social media posts, community and volunteer activities, corporate branding, image-wear, and promotional items
  • Designed and created internal and external marketing materials including brochures, announcements, invitations, and forms.
  • Collaborated with construction administration consultants to schedule field observations.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
Expected in 05/2020 to to
Bachelor of Science: Business Administration And Management
Middle Georgia State University - Macon, GA
  • Supervised team of 100+ staff members.
  • Documented and resolved safety concerns which led to decrease in safety incidents and better working conditions.
  • Reduced lost workdays and recordable incidents to 0 for 112 days straight by implementing a safety awareness program.
  • Hit and exceeded department KPIs by 30% for 5 months in a row
  • Achieved increased in efficiency and productivity by completing process improvement projects with accuracy and efficiency.
  • Promoted to Operations Manager after 10 months with the company.
  • Successfully led three regional level projects first 10 months on the job
  • Located and proposed new potential business partnerships (B2B) by contacting potential partners and attending networking events which resulted in 3 new strategic partnerships.
  • Successfully managed cross-department teams
  • Served as Incident Commander for a large distribution center

Lean Six Sigma Green Belt

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Resume Overview

School Attended

  • Middle Georgia State University

Job Titles Held:

  • Preconstruction Coordinator


  • Bachelor of Science

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