operations manager resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -

Focused, calm and collected Security/Operations Manager bringing 15 years of experience in day-to-day business operations management, Ready to apply demonstrated ability to streamline processes to increase efficiency and reduce costs. Superior communication skills, easily interacts with executives, clients, vendors and staff. Focused on promoting safety and productivity across multiple business lines. A respected builder and leader of customer focused teams with enthusiastic commitment to customer service as a key driver of company goal attainment.

03/2017 to 06/2020
Operations Manager Pacific Dental Services La Cañada Flintridge, CA,
  • Enforced procedures, security and safety policies to protect company assets from theft, loss or damage.
  • Employee Accountability; Provided supervision and support to the facility supervisors; overseeing disciplinary process and coaching; overseeing staffing and scheduling for security officers per location, reviewing payroll and billing for accuracy, enforcing dress code and overall professionalism.
  • Gun Control; maintained files, transfer records and daily inventory check records of all weapons. Responsible for assigning weapons to new employees and conducting by-weekly weapons audits to ensure compliance with ATF.
  • Training; Developed, administrated and ensured that all required training and screening elements for security officers were met. Also, developed security training and procedures to meet each customer's needs.
  • Security; Conducted on site security threat assessments to evaluate and determine any possible security risks for all new customer locations.
  • Reporting; Ensured all Incident and Investigation reports were prepared and submitted to the Security Department and Head Office in a timely matter.
  • Investigations; Lead Internal Investigations for theft, security threats and all employee Incidents.
  • Sub-contracted armed Staffing; Hired and managed Sub-contracted Armed Security staff for multi-million dollar watch and jewelry shows held in the Miami, Broward and Palm Beach Areas.
  • Events; managed and coordinated security for jewelry shows through the Miami, Broward, Palm Beach Area, including the largest annual event that takes place in Las Vegas.
  • Security Inspections/Audits: Conducted timely, comprehensive and random security audits/inspections to ensure adherence and 100% compliance of all company policies and procedure.
  • Customer service; serve as the management liaison between our internal and external customers, working with both sides to ensure we provided the best service possible.
09/2016 to 03/2017
Distribution Center Manager Monro Muffler Brake & Service Los Gatos, CA,
  • Responsible for leading the distribution center personnel as a team to ensure all safety, quality, packaging, receipt and shipping standards, and operational goals are attained.
  • Ensured safety, productivity and quality in all distribution operations.
  • Created, developed and managed the distribution center budget.
  • Ensured associates have the tools and training necessary to do the job.
  • Directed and coordinated the dedicated delivery operations at the distribution center, including direct supervision of the delivery drivers, route management and fleet maintenance.
  • Leaded, directed and trained the delivery driver team.
  • Ensured compliance with all safety, HAZMAT and DOT requirements.
  • Managed routes to ensure the most cost efficient delivery operations.
  • Oversee and perform routine vehicle inspections and maintain proper records.
  • Coached and developed delivery drivers, including accompanying drivers on routes for evaluation purposes.
  • Conducted periodic performance reviews and discussions regarding expectations in order to establish individual accountability.
  • Managed inventory levels for shrinkage and stock.
06/2012 to 02/2016
Account Manager London Stock Exchange Group Chicago, IL, USA
  • Won and developed Ad-hoc, Small, Medium and Large customer within a specific geographic territory in order to generate and meet revenue targets within the guidelines set out within the commercial policy.
  • Developed face-to-face and over the phone relationships with customers, enabling high-level profitability within my territory.
  • Acquired new customers, developed existing customers and improved the quality of revenue through the closing of business on simplified tariffs, up-selling and or cross selling within my territory.
  • Consistently presented the full range of TNT products, services and technologies to every customer.
  • Gathered competitor and customer data through field sales activity, in order to create awareness of local market trends and competitors activities.
  • Performed all sales administrative activities in order to maintain accurate information, essential to sustain revenue and customer service.
  • Observe local market trend and related Impacts upon my customers.
Education and Training
Expected in 2007 to to
Fire And Environmental Science Degree: Miami-Dade Fire Academy
Miami Dade College - Miami, FL
Expected in 06/1999 to to
High School Diploma:
North Miami Senior High School - North Miami, FL
Activities and Honors

Achievements , College Academic Convocation Award "Recognizing outstanding academic achievement" (2007) Ace Award "For outstanding customer service" (2008) Team Player Award "For being an outstanding Team player" (2012)

  • Security and Weapons Training D & G Licensed
  • Staff training and development
  • Corporate Training/Leadership Skills
  • Diversity Training
  • Conflict Resolution Training
  • Green Belt Certified in LEAN
  • Voice of the customer training
  • Conflict Resolution
  • Customer service, Quality
  • Financial, Selling
  • Financial reporting, Sales
  • ISO9001
  • Policies and procedures implementation
  • Team building training
  • Corporate Safety and Dangerous Goods
  • Management & Applied Principles
  • Diversity Training
  • Quantitative Management Skills
  • Conflict Resolution Training
  • Management Safety Program
  • Green Belt Certified in LEAN
  • Voice of the customer training

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Resume Overview

School Attended

  • Miami Dade College
  • North Miami Senior High School

Job Titles Held:

  • Operations Manager
  • Distribution Center Manager
  • Account Manager


  • Fire And Environmental Science Degree
  • High School Diploma

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